Dear Joy, We thank you for taking the time of sharing your opinion with others on TripAdvisor which we will take in the highest consideration. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. It’s our sincere hope to cater you once again and change your perception about us. Kindest regards, Claritza Padua Bahia Principe Bavaro Resort