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Balcony - Picture of Sandals Royal Bahamian Spa Resort & Offshore Island, New Providence Island

Photo: Balcony

From Review : An unfortunate mistake of Sandals Royal Bahamian Spa Resort & Offshore Island
11868
 An unfortunate mistake
Our stay here was wonderful! People are very nice and helpful. The room was beautiful as well as our view.
Birthday celebration
Room Accomodation Disappointment
Not the best
Service not what I expected
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Reenabubbles wrote a review Dec 2018
London, United Kingdom82 contributions20 helpful votes
+5
This was my first and last booking at a Sandals. For a brand associated with luxury, the Sandals Bahamas was a real letdown. This is my 4th experience of an all inclusive holiday and definitely not worth the massive dent left in my bank account. Staff - the service we
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Date of stay: December 2018
Response from Vanassa J, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island
Responded 8 Jan 2019
Hello, Thank you for your reviews. We regret to learn that you were not quite satisfied with your stay at Sandals Royal Bahamian. Having said that we would like to thank you for expressing your feedback as we do take all complaints very seriously and we recognize that insightful suggestions are an excellent contribution to our ongoing improvement efforts. We only hope that in the future you would reconsider visiting one of our properties again so that we may demonstrate the luxury vacation that is truly the Sandals standard. Should you require any additional assistance in the meantime then we encourage you to reach out to Customer Care at customerservice@grp.sandals.com and we would be happy to speak with you further.
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