Hello, Thank you for taking the time to share your feedback. We are delighted to see that you enjoyed your stay with us at Sandals Royal Bahamian, and you returned home with many warm memories. It was most kind of you to take the moment to highlight Shantal and Andre for their excellent service, I will be sure to share your remarks with our team. I have no doubt they would be happy to know you were impressed with their service. On the other hand, we were saddened that you felt our butler service was not as impressive. Our Butler services are intended to add that extra touch to the service we have become known for and usually, this is achieved. It is indeed regrettable that your experience in this area was not as expected and we apologize. We would like to assure you that training is an integral part of our operations, especially for our butlers who provide a specialized service. Nonetheless, we would love the opportunity to surpass your expectations on a future stay with us as we look forward to welcoming you back.