We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pictures of W Mexico City - Mexico City Photos

Mexico City: Pictures

From Review : Mold!! Poor Customer Service of W Mexico City
Mold!!  Poor Customer Service
Decorative Pillow
Badly maintained & no restaurant
mantencion de los muebles
Hotel lobby
Bathroom

Other Recent Reviews

dmasonmd wrote a review Nov 2017
9 contributions17 helpful votes
1.0 of 5 bubbles
We checked in Friday November 17th. Check in was fine. Upon arriving to the 11th floor, we were hit in the face with a strong odor of mold. It got worse as we approached our room (1112), which was right next to the ice machine. Upon entering, we could smell mold close to the
Read more
Date of stay: November 2017
Response from W_Mexico_City, Guest Relations Manager at W Mexico City
Responded 22 Nov 2017
Dear dmasonmd, Thank you for sharing with us about your experience. I am truly sorry to read that you did not enjoy your stay due the several inconveniences experienced, please receive my most sincere apologies. We take your feedback very seriously and we will work on the opportunity areas mentioned. Trust me that Guest satisfaction is at the core of our goals, I would really appreciate an opportunity to discuss further with you. My email is yair.hernandez@whotels.com Please feel free to reach me anytime, it will be my pleasure to properly follow up this situation. I hope we can welcome you in the future to create a really W Experience. Best regards. Yair Hernández WW Manager
Read more
Report response as inappropriate
Been to W Mexico City? Share your experience!