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Damp bordering on wet bed linens. - Picture of Now Emerald Cancun, Cancun

Photo: Damp bordering on wet bed linens.

From Review : Not what we had hoped for.... of Now Emerald Cancun
Damp bordering on wet bed linens.
Wait a while till you book this resort.
The fleece we had to sleep on, only dry thing in the room.
Wait a while till you book this resort.
Wait a while till you book this resort.
Wait a while till you book this resort.
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Other Recent Reviews

Gurn Blanston wrote a review Jul 2019
Mokena, Illinois10 contributions5 helpful votes
+4
Might as well start with the bad. Upon arrival it was apparent that the air conditioning in the lobby was not working properly and there were no refreshments provided until we had to sit through a sales pitch to visit Now's other properties. After getting through that we were
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Date of stay: June 2019
Response from eConciergeNOECU, Social Media Coordinator at Now Emerald Cancun
Responded 12 Aug 2019
Dear dlserene0209 First and foremost we would like to thank for sharing your feedback with us, as this is very important so that we may better our service and product. We are thankful for your every word and are glad to know that our team was able able to provide exceptional service and that you were able to enjoy the pools and beach. On the other hand, we have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We hope to have the opportunity to welcome you back so that you may experience all of the changes the hotel has under gone since your last visit. Kind regards. Leonardo Romero Social Media Coordinator econcierge.noecu@nowresorts.com
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