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leaving lagoon area - Picture of Heaven at the Hard Rock Hotel Riviera Maya, Puerto Aventuras

Photo: leaving lagoon area

From Review : December 17, 2012 of Heaven at the Hard Rock Hotel Riviera Maya
7384
leaving lagoon area
room
Hotel y atención increíble, solo detalles
at the water park
suite
Bathroom
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Other Recent Reviews

k m wrote a review Dec 2012
Napoleon, Ohio42 contributions6 helpful votes
+37
I just spent December 17 - 22, 2012 at the Aventura with my 3 daughters. Our travel agent, Mitch at Tripguy.com took care of everything for us. We were greeted at the airport by the friendly Lomas travel guys in their teal shirts. About 10 minutes of waiting and we were off
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Date of stay: December 2012
Response from Guillermo G, Guest Relations Manager at Heaven at the Hard Rock Hotel Riviera Maya
Responded 1 Jan 2013
Dear km On behalf of Aventura Palace, we would like to thank you for taking the time to send your comments and feedback about our resort. Feedback is extremely important to us as it helps us know how we are doing in terms of service and facilities. Our goal is to always provide the best stay possible and we are really glad to know that you had a wonderful and enjoyable experience here at Aventura Palace. And we would be delighted to have the opportunity to host you again in Mexico and the Dominican Republic. Best regards,
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