Dear TorontoRobDT, Thank you for your feedback. I am happy to hear our front desk agents were able to assist you in the business centre and printing something for you. I'm happy to hear as well that you found our rooms to be clean, comfortable and practical. In regards to your shuttle experience coming to the hotel I apologize if it seemed confusing and the shuttle driver not efficient. We will be passing on your concerns to the proper department. Once again, thank you for staying with us and we hope to serve you again whenever your travels bring you back to the Toronto Airport area. Thank you!