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Big bed small room no petals! - Picture of Sheraton Grand London Park Lane, London

Photo: Big bed small room no petals!

From Review : The hotel ruined my engagement plans! of Sheraton Grand London Park Lane
Big bed small room no petals!
Sheraton Grand London Park Lane
Sheraton Grand London Park Lane
What an amazing place for afternoon tea. The service was impeccable, the sandwiches divinem the hsrpenist was sublime. Great birthday celebration for my sister. Kaolin and Mahmood were perfect. If recommend it to anyone
Very good fitness facility
Sheraton Grand London Park Lane
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Rach3meg wrote a review Dec 2018
Newport, United Kingdom4 contributions1 helpful vote
I booked this hotel in November with the intention of asking my girlfriend to marry me. I planned the weekend months in advance I talked on the phone and via e mail to several members of staff on the run up as I wanted the room dressed with petals and candles so I could propose
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Date of stay: November 2018
Response from SheratonGrandManager, Manager at Sheraton Grand London Park Lane
Responded 10 Dec 2018
Dear Trail810189, Thank you for taking the time to review your visit to the Sheraton Grand London Park Lane. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service in all areas of our operation and it is most concerning that you did not find this to be the case on this special occasion. Your feedback is most appreciated and I would like to discuss this further with you, if you could kindly contact Melina, our Front of the House Manager, directly at the hotel. We truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Best regards, The Hotel Management
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