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Pictures of Fish and Eels - Hoddesdon Photos

Hoddesdon: Pictures

From Review : Disgusting food of Fish and Eels
Disgusting food
Disgusting food
Monday treat
Monday treat
Lovely lunch with a view
Reserve a table
Wed, 20/10
Hayley J wrote a review Sep 2021
Hertfordshire, United Kingdom33 contributions17 helpful votes
Don't really know where to start. Firstly the staff are great. Came for a late lunch with my partner. I refused my starter of pate as it was almost non existent, then I ordered fish finger wrap.....what an absolute joke! STALE WRAP like cardboard, 2 tiny pieces of fish finger
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Date of visit: September 2021
Response from General Manager A, Manager at Fish and Eels
Responded 4 weeks ago
Thank you Hayley for taking the time to leave us your feedback regarding your visit. It is fantastic to hear you thought our team were great. I would like to point out that under no circumstances would any of our drinks be watered down and an extremely serious allegation which i cannot ignore. We have an obligation to stay in line with weights and measures and trading standards and that watering down drinks is not a thing that happens and i would welcome any authority in to confirm that. Whilst we understand you were disappointed with your meal we dealt with your complaint at the time of your visit and took all of your own choices off the bill. Obviously you are within your right to review us as you have however we had felt we had dealt with your issues at the time of your visit. Once again we apologise you did not enjoy your visit and are disappointed you would not try us again Many Thanks Emma and The Fish and Eels Team
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