We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

dust spots on the table right after check in - Picture of Pan Pacific Melbourne, Melbourne

Photo: dust spots on the table right after check in

1869
dust spots on the table right after check in
Not a Hilton Hotel
High Class hotel
Sourh Wharf! When did this sneak up on us?
High Class hotel
Great location and superb service
Check In— / — / —
Check Out— / — / —
Guests 
Lock in the lowest price from these sites
Trip.com
Expedia.com
Pan Pacific
Travelocity
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
ChelseaLsh wrote a review Dec 2018
Singapore, Singapore44 contributions4 helpful votes
+2
Beautiful views from the premium king skyline room we upgraded to on level 15. The location was also in the heart of South Wharf, a short walk to the Casino. The nearest tram stop at the Casino was out of the free tram zone but it was a short walk to the next stop which was
Read more
Date of stay: November 2018
Response from Craig B, General Manager at Pan Pacific Melbourne
Responded 2 Dec 2018
Dear Chelsea, Thank you very much for taking the time and trouble to post your feedback on TripAdvisor. Let me start off by saying upfront that I sincerely regret the experience falling well short of your expectations. I can fully understand and share the disappointment. I agree that this is unacceptable and is not the standard we pride ourselves on. Please be assured I have personally addressed your feedback with our Executive Housekeeper to prevent any such repetition in the future. It is important to me that our guests' experience is of the quality that is expected of the Pan Pacific brand. As well as my regrets for what amounts to a lack of hospitality, I am committed to ensuring that there is no repeat of this for any other guests. We will be a better hotel for acting on your comments than we would be without them. They certainly assist me in precise follow up of these matters. Please be assured we are committed to raising the bar on this right away. I greatly appreciate receiving your comments on our staff. Rest assured I have already shared it with the team as it is particularly motivating for them to receive comments like the ones you provided. My team and I look forward to the opportunity to welcoming you back to Pan Pacific Melbourne to enjoy a memorable stay for all the right reasons. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Read more
Been to Pan Pacific Melbourne? Share your experience!