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dust spots on the table right after check in - Picture of Pan Pacific Melbourne, Melbourne

Photo: dust spots on the table right after check in

dust spots on the table right after check in
Not a Hilton Hotel
High Class hotel
Sourh Wharf! When did this sneak up on us?
High Class hotel
Great location and superb service
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ChelseaLsh wrote a review Dec 2018
Singapore, Singapore44 contributions4 helpful votes
Beautiful views from the premium king skyline room we upgraded to on level 15. The location was also in the heart of South Wharf, a short walk to the Casino. The nearest tram stop at the Casino was out of the free tram zone but it was a short walk to the next stop which was
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Date of stay: November 2018
Response from Craig B, General Manager at Pan Pacific Melbourne
Responded 2 Dec 2018
Dear Chelsea, Thank you very much for taking the time and trouble to post your feedback on TripAdvisor. Let me start off by saying upfront that I sincerely regret the experience falling well short of your expectations. I can fully understand and share the disappointment. I agree that this is unacceptable and is not the standard we pride ourselves on. Please be assured I have personally addressed your feedback with our Executive Housekeeper to prevent any such repetition in the future. It is important to me that our guests' experience is of the quality that is expected of the Pan Pacific brand. As well as my regrets for what amounts to a lack of hospitality, I am committed to ensuring that there is no repeat of this for any other guests. We will be a better hotel for acting on your comments than we would be without them. They certainly assist me in precise follow up of these matters. Please be assured we are committed to raising the bar on this right away. I greatly appreciate receiving your comments on our staff. Rest assured I have already shared it with the team as it is particularly motivating for them to receive comments like the ones you provided. My team and I look forward to the opportunity to welcoming you back to Pan Pacific Melbourne to enjoy a memorable stay for all the right reasons. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
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