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Suite bedroom. - Picture of Windsor Suites Bangkok

Photo: Suite bedroom.

From Review : It could have been a better experience. of Windsor Suites Bangkok
Suite bedroom.
Excellent Stay
Bed
Respa
My husband in the pool.
Pano Corner Suite
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Juan C wrote a review Aug 2017
Las Vegas, Nevada370 contributions97 helpful votes
+8
Just arrived at the hotel and was disappointed. Despite having several porters walking through the lobby and at the entrance of the hotel none of them offered to help us with our luggage. Only after asking at the reception if the hotel offered such kind of service was when
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Date of stay: July 2017
Response from WindsorSuitesHotelB, Front Office Manager at Windsor Suites Bangkok
Responded 7 Aug 2017
Dear Valued Guest, Kindly accept our sincerest apology for the dissatisfaction you have experienced during your previous visit with us. Your feedback has already been taken into consideration for the actions we will take to improve the quality of guest service we provide to all of our clients. Staffing is now being handled by the Human Resource Director and all guest contact personnel will be subjected to rigorous training to ensure that hotel guests are welcomed, accommodated and served with high quality of hotel service. We will do our best to ensure that all of our guest’s requirements and expectations are being met because guest satisfaction is our topmost priority. We will strive harder to correct these minor incidents and make sure that high standard of hotel service is provided at all times. We do appreciate the positive comments you have given the hotel here in Tripadvisor. As you have said, our location is very ideal for travelers visiting Bangkok both for business and leisure. Aside from the gigantic size and fantastic view from the hotel’s outdoor swimming pool, we hope that you have also enjoyed the underwater music which we installed in the pool area. Now that you have enjoyed the excellent breakfast buffet we serve every morning and the happy hour service, you can complete the Windsor experience by dining at the different restaurants and outlets inside the hotel such as the Golden Palace Chinese Restaurant, Pizza Connection and The Windsor Terrace. Please give us another chance to show to you that we do value our guest’s satisfaction and prove to you that we truly care for your needs and enjoyment during your stay with us. We would like to hear more from you, contact us directly or through the hotel website and we guarantee that we will do everything we can to make your future visits with us more comfortable, relaxing and enjoyable. Yours in service, Gerard Fausto Front Office Manager
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