Hi nikkiy129, Thank you for taking the time to share your review. I am truly disappointed to read about your experience. I apologise if our team made you uncomfortable, I can assure you that this was definitely not the intention. When you have checked about the voucher’s usage , our team member simply wanted to address your queries while someone assist with the baby chair. Please rest assured that we will discuss your comments with the team to ensure we do better in the future. We hope that you will not let this experience deter you from visiting us again, we are looking forward to welcome you again soon. Best, Claire Gruel Assistant Director of B&F