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Entrance - Picture of Arusha Serena Hotel Resort & Spa, Arusha

Photo: Entrance

From Review : Very unimpressed of Arusha Serena Hotel Resort & Spa
Very unimpressed
Front and sides of the sleeping huts.
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Meredith's Meanderings wrote a review Mar 2019
New York City, New York396 contributions22 helpful votes
I really don't know why we stayed here....this hotel was picked as the first night of a Tauck tour...again surprised the tour company would pick this place, but that's their fault not the hotels. I hate giving bad reviews but I really have very few positive things to say about
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Date of stay: February 2019
Response from SerenaHotels, General Manager at Arusha Serena Hotel Resort & Spa
Responded 30 Mar 2019
Dear Meredith, Thank you for staying with us and very open feedback. We sincerely appreciate your views, from now on wards they will make us even more stronger with the improved team. We have picked each area that make us fail to meet your expectations and will work towards improving all these areas as our organisation is meant to provide the highest standard of service. Kindly accept our sincere apologies for the failure. We believe that you will give another opportunity to be at your service on your next holiday. At your service, Dismas Simba
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