Poorly maintained and cleaned - Picture of The Mansion Hoi An, Hoi An
Photo: Poorly maintained and cleaned
From Review : Never ever stay here of The Mansion Hoi An
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+11
We booked the most expensive room in the villa, (Alex’s room), which was supposed to have a private pool. Not what we paid for, pool not private a sign saying private pool? Seriously!! Nothing is cleaned properly Towels have stains Curtains in room stained Chewing gum in and…
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Date of stay: July 2019
Response from TrungDHNguyen, Owner at The Mansion Hoi An
Responded 7 Jul 2019
Dear Iggy2010, Thank you for taking the time to leave a review informing us about your experience entering the villa. At the onset, I would sincerely like to apologize for the inconvenience you encountered during your recent visit. All our guests are important to us and customer service is our highest. I would say what you have experienced are not performed as our normal operation standard. I regret this was what you took away from your experience with us. We take great steps to ensure guests satisfaction but in same cases we fall short. For us, transparency is the a part of our core business values. We are maintaining consistency and correctness in advertising information which publicly appear on social media, online travel agent channels and other channels and we confidently believe we are not hiding any information to get our customer misleading or confused. For any more information and further communication, please reach out to me at trung.nguyen@themansions.vn Trung Nguyen Owner of The Mansion Hoi An
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