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Royale Chulan The Curve - Picture of Royale Chulan The Curve, Petaling Jaya

Photo: Royale Chulan The Curve

From Review : Good location but terrible service of Royale Chulan The Curve
Royale Chulan The Curve
the lazy chair in the room
Average. Pool is small. Pool Shower smelly. Only 2 showers. One cannot use. Room size OK. TV blu
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Other Recent Reviews

Poor service
September 2020
D. Faisal wrote a review Jun 2019
Putrajaya, Malaysia46 contributions20 helpful votes
We booked two rooms for family stay through Agoda. Quite upset to learn that this hotel does not offer complimentary parking like other hotels in KL/PJ area as they are sharing same facilities with The Curve. I had informed the receptionist during check in that I need a baby
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Date of stay: June 2019
Response from ThomasSesaiah, Resident Manager at Royale Chulan The Curve
Responded 8 Jun 2019
Dear DFaisal, Thank you for taking the time in giving us your feedback. We terribly regret and are very sorry to hear that we have failed to meet your expectations. We acknowledge that the delivery of the baby cot should have been prompt as we have a standard response time in fulfilling requests coming from our text service number. Please know that we are actively taking the necessary steps in improving on our service. Standard operating procedures will be reinforced more frequently with close supervision from the department heads. We also apologise for the telephone in your room that was not working. The team has been briefed to meticulously check and replace any appliances that are spoilt prior to our guests checking into the rooms. Once again we sincerely apologise for our shortcomings and hope that you will give us another chance to be of better service to you. Best regards, Thomas Sesaiah Resident Manager
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