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noisy icemaker the first night - Picture of Residence Inn by Marriott Oxnard River Ridge, Oxnard

Photo: noisy icemaker the first night

From Review : Internet, icemaker and phone line didn't work. Room was noisy of Residence Inn by Marriott Oxnard River Ridge
noisy icemaker the first night
stains on mattress pad
Not My Kind of Concept
dirty glass
Residence Inn by Marriott Oxnard River Ridge
dirty glass
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Other Recent Reviews

Family visit
August 2020
Mrs. T
November 2019
ANDY1888 wrote a review Jun 2019
WALNUT23 contributions12 helpful votes
Icemaker was making a loud noise. Instead of fixing it, the staff decided to damage it so it will not make any ice. Internet was very slow, phone line in room did not work and the room in Building 25 was noisy. Spoke to the Manager Edward and he didn't seem to care. Ryan [--]
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Date of stay: May 2019
Response from Pearl F, General Manager at Residence Inn by Marriott Oxnard River Ridge
Responded 6 Jun 2019
Dear ANDY1888, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We were honored to host the Wounded Warriors at our hotel during your stay and apologize this event disrupted your time with us. We certainly did take your concerns seriously and at a previous date you agreed to the compensation offered. Once again I apologize your stay was not a memorable one.
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