Thank you for taking the time to write this review, we very much appreciate your comments. We are happy to hear that you enjoyed your stay, but I also apologize for the lapses in service that you received - those are inexcusable and certainly not in line with the outstanding service our hotel is known for. Again, we thank you for the recommendation and hope to be able to welcome you back again soon. Greetings, your team from the Hilton Garden Inn San Bernardino. P.S.: The cookies ARE awesome! It is just about impossible not to grab one each time you're in the lobby area.