Thank you for taking the time to post a review of your stay with us. Please accept my apologies for the inconveniences you experienced in regard to your accommodations. We are very disappointed that your guest room was not up to your standards or ours, and that we were not able to make it right before you left our hotel. Please reach out to Sean Flanigan (firstname.lastname@example.org) directly in order to further discuss this issue and come to a resolution. We hope that you’ll give us a second chance in the future to enjoy the wonderful view again, and make up for the trouble you unfortunately experienced during your stay this time around.