We are sorry to hear that your stay at Engadine was not the experience you expected nor the experience we strive to provide our guests. As noted in our many positive reviews, what you have described is anything but our standard of service. I only wish you would have shared your disappointment with us while you were here when we could have done something about it. Had we known, we would have gladly offered to move you to another one of our cabins or into a room in the Inn (after allowing you to inspect the new accommodations first, of course). If a move was not an option, we would have absolutely refunded your money. We certainly would not have expected you to pay for a stay you were not happy with. As for the issues you detailed, I have to plead guilty to at least one of them...the insulation in the duct work vents. With cooler weather finally approaching, we recently had all of our cabin HVAC systems serviced. During the process of opening the units for service, the insulation surrounding them is sometimes disturbed. It definitely makes a mess and you had every right to mention it. Regarding the cleaning issues you noted, all I can do at this point is apologize if our housekeeping fell short on this occasion. Our standard procedure calls for Tom and/or me (as the owners of Engadine) to inspect every room and cabin after each guest(s) departs and before our housekeeper goes in to clean. I hate to think that during this two-step process we (and/or she) we could have missed so many issues But, if we did, I’m very sorry. You can be assured that we will be more diligent in our efforts going forward to make certain this does not happen again. We hate to hear when guests are disappointed. When that happens, however, we can only hope they will consider allowing us to redeem ourselves during a return visit. As you noted, we are fortunate to have so many positive reviews…reviews which we hope will influence your decision to come back when we promise to do a better job. Rick.