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Pictures of Twinbrook Resort - Maggie Valley Photos

Maggie Valley: Pictures

From Review : over priced, dirty, disappointed of Twinbrook Resort
over priced, dirty, disappointed
over priced, dirty, disappointed
over priced, dirty, disappointed
dog-friendly cabin
Last minute getaway with family
Last minute getaway with family

Other Recent Reviews

A Hidden Gem!
October 2022
doug h wrote a review Oct 2016
Brooklyn, Michigan13 contributions4 helpful votes
+4
1.0 of 5 bubbles
I should have know when they make you pay upfront. No itemized receipt given. We rented a cabin with two bedrooms. Our other party could not make the trip. So when they asked how many in the party we said two adults. They wanted to lock the second bedroom off so we could not use
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Date of stay: September 2016
Response from Twinbrooks, Owner at Twinbrook Resort
Responded 20 Oct 2016
Doug & Debbie, we are absolutely dumbfounded by your review. You stayed with us for a week & our office was open 9AM to 9PM everyday and our staff was accessible 24 hours a day, but you didn't advise us of any issues during your stay. In fact, our office was within walking distance to your cabin, and you drove past our office every time you left your cabin, and all of our contact with you during your stay was pleasant. We want to hear about any issues any of our guests have as that is why we go to the expense to staff an office. We even want to hear about a mismatched light bulb if it is irritating you. That is what we are here for. You also stated that you paid $200 per night which was also not correct. I personally booked the reservation with Debbie & you actually only paid the One Bedroom rate for this 2 Bedroom Cabin as we had a special when Debbie called on May 5th where you received the 2nd Bedroom Free which she was excited about receiving such a huge savings. I know that you were disappointed when the other couple failed to come with you & that certainly got your vacation off to a negative start, which was certainly unfortunate, but the good news is that you only paid the One Bedroom rate. In the future I would strongly recommend that you let the property management know of any issues you have while you are there rather than letting them know weeks after your departure. Clearly we want to make our guests happy, but are at a disadvantage if we don't know there is an issue. In our case, if you had let us know of your issues our staff would have had them resolved in less than an hour for you.
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