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Apparently this was a magnus upgrade room terrible place. - Picture of FERGUS Club Europa, Majorca

Photo: Apparently this was a magnus upgrade room terrible place.

From Review : Avoid of FERGUS Club Europa
1278
Apparently this was a magnus upgrade room terrible place.
7 days in October 2018
Avoid
Le pire hôtel depuis 20 ans !
Apparently this was a magnus upgrade room terrible place.
Apparently this was a magnus upgrade room terrible place.
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Daniel T wrote a review Oct 2018
Liverpool, United Kingdom356 contributions93 helpful votes
+9
Where do i start well after arriving at half 11 at night to be told our suite had been given to some one else and we was being put in a magnus room for the first night but we could stay there for the rest of our holiday for an extra 250 euros er i dont think so this was the
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Date of stay: October 2018
Response from SusanaC2976, Customer Experience at FERGUS Club Europa
Responded 22 Oct 2018
Dear Daniel T, Thanks a lot for your stay and your valuable feedback on our FERGUS Club Europa. We are concerned to read of the overall disappointment you experienced with our hotel and our service, very especially for the misunderstanding about the Magnus upgrade upon arrival. Please accept our sincere apologies for your experience. Be certain that we will share your feedback avout the impression given by some members of our staff as well as about the noisy atmosphere in our restaurant and the meals choice proposed four our guests with our Management team to ensure we focus on improving our offering. As for the use of the bracelets for the Magnus area, please note that the access is controlled and properly recorded. Thanks again for choosing FERGUS Hotels. Kind regards and best wishes, Susana Cuesta Customer Experience FERGUS CLUB EUROPA
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