I appreciate you posting your review of our hotel on tripadvisor. It is a dissapointment to hear you did not enjoy your visit with us. Please accept my apology. It appears you stayed with us during one of the warmest days in our area. Our hotel and many Port Angeles hotels do not have A|C as it is generally not neccessary in our area.Our hotel is not a new hotel as you mentioned however, our staff maintains it well. It is unfortunate your toilet seat was worn, and in need of replacement. Rest assured my Maintenance staff has replaced this. I agree hair should not be present in any area of the room and this issue as well has been addressed. I am pleased to hear you found our staff friendly, our cookies nice, and our Breakfast acceptable during your stay. Our goal is always to provide dependable service to each of our guests at a reasonable price Liz Conad & Quality Inn Uptown staff.