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Pictures of Barceló Teguise Beach - Lanzarote Photos

Lanzarote: Pictures

From Review : Dirty room we had to clean it ourselves ... of Barceló Teguise Beach
Dirty room we had to clean it ourselves ...
Super Hôtel
Super Hôtel
Una buena eleccion
Una buena eleccion
Siéntete como en casa
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Other Recent Reviews

Dreamer551998 wrote a review Feb 2021
3 contributions1 helpful vote
Staff says they do deep cleaning and don’t even do the floors ( not at all even vacuumed from previous visitors ) and switches and door handles have dirt and dust on them they said they cleaned the room two times but clearly not I got too tired of complaining and asked for the
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Date of stay: February 2021
Response from Barceló Teguise Beach, Director General at Barceló Teguise Beach
Responded 25 Feb 2021
Dear Guest, Although we sincerely regret reading that at beginning your stay at our Barceló Teguise Beach you fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion. Thanks to the fact that you have informed us the team has been swift in addressing the issue and correct this situation that is not in accordance with our established standards. We appreciate the time you took to share your concerns, and it is our hope that you are enjoying now your holidays with us. Kind regards, Tha management
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