A little expensive, but worth it for the location. The food was good, but not special, and the service efficient but not friendly. Not very busy when we were there, until it rained and everyone came in from the garden.
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Over priced food poorly cooked. Complained and although the staff were sympathetic they could only offer a free pudding!!! Overheard others complaining! Speaking to locals they said place had got worse since a group had taken it over. It had not been that good with...More
Dear santapopa, Many thanks for the review. I'm sorry that you felt the food was overpriced and cooked poorly, we are working tirelessly to improve all aspects of the business and are taking all feedback on board to help with this. I do hope that...More
I've been going to the Crab for years and over the years have seen many changes. Some good, some bad but my advice to anyone wanting to go there to eat now is Don't. The menu has been halved, the portions reduced and the price...More
Dear lordadie75, Many thanks for taking the time to review us, I'm sorry that you were unhappy with the food and portion size. We are listening to all our customers and taking all feedback on board to help improve. We have recently increased some portion...More
We had seafood platter and shared between 4. Everyone was really impressed. Parking is challenging so leave a bit of extra time. Nice walk by the sea to walk off the food. Recommended.
Dear Andy B, Many thanks for the review. Glad to hear that you enjoyed the Seafood Platter so much, Hopefully we'll see you again soon. Kind Regards
Need to book as this is very popular and when you taste the food you will understand why. I'm not going to say too much about the place as I want you to try it and be impressed. Next time on the island we will...More
Dear Dawnsfella Thank you for leaving us a 5 star review. we are really pleased to see you enjoyed your visit with us. We look forward to welcoming you back again in the future. Tracy.
This pub is in a great location but we were quite underwhelmed by the food sadly. It was very busy when we visited and you have to order your food yourself at the bar along with your drinks. The queue was very long and took...More
Dear lesley33333333 Thank you for taking the time to leave a review for us. This allows us to use the feedback to improve in the future. I am sorry to hear that your meals didn't live up to the expectations and standards we usually aim...More
It is the little things that make or break a meal out. My order was taken by a member of staff who must have been looking forward to the end of a long shift. This sullen interaction then coloured my view of the pub. On...More
Dear Simon C Thank you for leaving us feedback around your recent visit to The Crab and Lobster. I am sorry that your first impression on your visit wasn't a good one, but I am glad to see the team worked to turn this around...More
Decent enough, the location is the best part. Heard very good reviews and so perhaps expected too much. Food average at best. Would go there for a drink, staff all very nice.More
Dear awhittall Thank you for your feedback on your most recent visit. If you would like to call us to discuss your visit further, to allow me to work on the feedback I will be happy to take your call.We hope to welcome you back...More
This was my first visit to IOW and my son and his partner were excited to take me to this restaurant which they had visited for many years and had always provided excellent food. On this occasion the food was totally the opposite. The Lobster...More
Dear chris g, I am sorry to hear that you had a poor experience when visiting us. This is obviously not what we aim to deliver in terms of customer service and a dining experience. I am also sorry to hear that the duty manager...More
I've been coming here for many years- and it's always been a treat to come to this restaurant. The service was fine- the staff were very friendly, and the food came fairly quickly. However the quality of food was nowhere near the standard that I've...More
Dear hetha82 Thank you for sharing your feedback with us, in regards to your recent visit to us. Firstly, I am pleased to hear you received a great service from our team. I am sorry to hear you felt the quality of the food was...More