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Having eaten excellent meals at The Black Horse many times in the past and enjoyed the friendly atmospheres we were very disappointed to experience how very different the place has become under new management over the last year or so. Our meals were mediocre to...say the least and my chips were almost cold, the steak was well done not medium as requested. The rest of the family were also very disappointed with their meals. We didn’t make a fuss as we were short of time as we had already waited an unreasonable amount of time for our food considering that the pub was not very busy. However it was not just our food that there were issues with as I witnessed a couple on another table send their food back.
The atmosphere was very different too, gone was the lovely family pub feel and quite frankly some of the clientele appeared menacing. I was not surprised when a local informed me that there had been bar brawls on three consecutive Saturday nights. Not the sort of place one would want to take the family. He also pointed out the landlord who was sat in the sunshine drinking a pint apparently oblivious to the chaos going on around him.
My photograph of a Black Horse front garden feature epitomises the current managements approach. The Black Horse has become a tatty amateurish mess whose management appear to have not the slightest idea of what running a pub is all about. The Black Horse is best avoided, there are much superior public houses and restaurants nearby.
Weak excuses, particularly about ovens and new chefs, just adds to the incompetence so don’t bother responding. These and other issues are your problems to resolve, they should not be problems for your customers.More
It's unfortunate that one can never tell whether the pub will be open or not, and, if it is open, whether the kitchen will be operational or not. I used to meet friends for a lunchtime bevvy about twice a week and enjoyed the local...cider - but not any more because one can never tell if you're going to greeted by a piece of paper pinned to the door saying "opening at 2:30". SAD!More
Date of visit: October 2019
Richard B, Owner at The Black Horse Pub and Eating House, responded to this reviewResponded 7 October 2019
I’m sorry that we cannot open everyday at 12 but I’ve been losing money opening these hours. Sometimes we only have one customer it that two and half hours. The kitchen issue again is financial and I cannot lose money regularly just to be able...More
This place used to be heaving on an Sunday lunchtime and we were a bit worried that it was almost empty. Received a very pleasant greeting from the staff and shown to our table but there was a feeling that it had gone downhill.
Sunday...lunch was 'Roasts Only' - pork or beef, with a vegetarian option. We ordered both pork and beef and have to say it was very good. lots of meat and veg (with an unusual creamed cabbage which was very nice). HOWEVER - we were one of the first to be served and, after the meals had been placed in front of us, we were asked if we wanted any sauces. Of course we asked for apple sauce for the pork. They came back saying sorry - NO APPLE SAUCE!!! Inexcusable.
We weren't sure whether there was dessert available as no one was in a rush to come over and ask us so we went to the bar and were told - ice creams or sticky toffee pudding only. The ice creams/sorbets were very nice.
We asked for coffee and were told they only had instant - at least they told us. We left coffee-less!!
Overall, the food and service were good but cannot help thinking that this place needed a bit of oomph and doing up.More
I had a bad feeling about the pub the minute we arrived as it looked really scruffy with torn seats and the outside area was looking unloved. Two friends and myself went for lunch the bar tender pointed out about three items that weren’t available...on the menu. We eventually all decided what we wanted and waited and waited and finally the man came out and said sorry no food as something had blown up in the kitchen which was rather far fetched, I’m guessing the cook never arrived.
The bar tender gave us our money back bearing in mind we hadn’t paid as we had opened a tab. I was tempted to keep the money but didn’t and explained that we hadn’t paid but we would have the drinks on the house.
So sad as I was planning on going for a Sunday lunch with 11 of my family as the food and pub used to be fantastic but will now be going somewhere else.
Buck up your ideas or you will be out of business in no time!!More
we called here after the red lion in Chesham had made us make a hasty retreat. the barmaid was so helpful. they hadn't got a chef but recommended two or three places to eat. then a man came in and said we could order atake...away and eat it there.More
We had booked a table for 8 of us at 12 noon today. Order taken for food 12:15 , no problem.Starters arrived about 12:30......not tasty, but we ate them. Mains arrived 1:45......after many chase ups.
The bar staff were not interested in the slightest.
Nobody...told us there would be a delay.
Even after we asked where our food was no interest was shown.
We asked to see the manager......he never turned up.
The young girl who brought our meals was friendly, apologetic and polite, we felt sorry for her, it wasn’t her fault in the slightest and it was her first day.
When our mains arrived they looked unappetising, poorly presented and were luke warm. We were not impressed.
We asked again for the manager......and he didn’t come to us
So we left the meals, we paid for drinks only.......but really I feel they should have said no charge.
Three of the party were brought up in Great Missenden 30 years ago are were returning for old times sake........it put a right damper on our day. We left Great Missenden ......probably never to return.More
A good sociable pub, food is okay, not high end but acceptable. Lovely friendly staff, very helpful and attentative. The only reason I haven't given 5 stars is that on both occasions we've eaten there the locals (who go to drink, not eat) are loud...and rowdy, with no control over bad language and there's children in the restaurant part who can clearly hear them. Also the locals will stand by the door smoking so you get a lungful going in and out. I know the pub would find it difficult to control the noise they make and the bad language but they can control the smoking issue.More