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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
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meals, features, about
Reviews (701)
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656 results
Traveller rating
226
255
93
47
35
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LanguageEnglish
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Traveller rating
226
255
93
47
35
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Reviewed 21 March 2020

We thought you can't go wrong with a Carluccio's restaurant. How wrong were we! They ran out of the kind of pasta for the dish I ordered and when the waiter came to tell me he asked if I would accept penne instead. The menu...advised it was penne so I was confused. I then witnessed a very angry manager shouting at the waiter. Quite frankly it was totally unnecessary and it really doesn't matter what kind of pasta it is. We then waited for about 30mins for our food. It was tasteless and I wouldn't recommend eating here.More

Date of visit: February 2020
Helpful?2  
CarlucciosManager, Manager at Carluccio's, responded to this reviewResponded 23 March 2020

Dear Mrsshoob, thank you for bringing this matter to our attention. We're sad to hear that you had a poor experience, and will use this as an opportunity to improve.

Reviewed 15 February 2020

I travel at least monthly from T5 and this used to be a favourite haunt (big shout out to Pradeep who used to work here). Food was consistently good, service friendly and prompt. Over the past year the place has gone downhill. The meal i...had last sunday was really the last straw. Tasteless, small portions and i swear the pasta al fungi came out without any sauce. The mushrooms tasted and looked as if they had been boiled for half an hour. I left feedback with carluccio's through their own website on sunday night. Still to get a reply 5 days later...More

Date of visit: February 2020
Helpful?2  
CarlucciosManager, Agency / Consultant at Carluccio's, responded to this reviewResponded 17 February 2020

Hi Yeu1, It is sad to learn of your experience with us. Your feedback helps us improve . I have tried contacting through your email address. Please inform us if you haven't received our email from Heathrow@carluccios.com. Regards

Reviewed 14 February 2020

I was surprised - always have wanted to try Carluccios and did yesterday whilst waiting for my flight. Service was attentive (yet not in your face) and the food was great - drinks were well priced too! I have a large concern that when you...are "imprisoned" in an airport terminal they outlets have you and can charge whatever they want (to ridiculous levels) Carluccios clearly do not :)More

Date of visit: February 2020
Helpful?
CarlucciosManager, Agency / Consultant at Carluccio's, responded to this reviewResponded 17 February 2020

Dear customer , Thank you very much for our amazing review. We are very glad that you had great experience in T5. Looking forward your next visit .

Reviewed 30 January 2020

I'm normally averse to using chain / corporate restaurants but of course at airports you have no choice but in my estimation you'd struggle to find a tastier brunch than their traditional breakfast with eggs on toast, mushrooms, bacon, sausage, tomatoes, and roast potato -...couple that with proper coffee - excellentMore

Date of visit: January 2020
Helpful?3  
CarlucciosManager, Agency / Consultant at Carluccio's, responded to this reviewResponded 3 February 2020

Hello SteveStead, thank you - we really appreciate your feedback.

Reviewed 24 January 2020 via mobile

We have visited Carluccio's at T5 regularly for years. Food, quality and service wise it is very good for breakfast, lunch or dinner. HOWEVER, I just found out that as on January 2020 the staff will ONLY receive 15% of any tip paid by credit...card. This, in my opinion is unacceptable. Manager I look forward to hear how you can justify TAKING 85% of the staff tips?. From now please leave only Cash tips everyone. Otherwise you are just paying more money for your food. I will no longer give card tips.More

Date of visit: January 2020
Helpful?2  
CarlucciosManager, Agency / Consultant at Carluccio's, responded to this reviewResponded 27 January 2020

Dear customer , Thank you very much your carluccios visit for years and your concern for carluccios staff members. In regards to the tips policy , nothing has changed so far in T5 , the wait staff still get 65% of the tip and 35%...More

Reviewed 1 January 2020 via mobile

One of the best quality breakfasts I have had in an airport. Good variety of dishes, and good flavors. Recommended.

Date of visit: January 2020
Helpful?1  
CarlucciosManager, Manager at Carluccio's, responded to this reviewResponded 2 January 2020

Hello Ficie, we appreciate you taking the time to leave us this feedback. We do hope we will see you again soon. Take care! Best wishes, Carluccio's - Heathrow T5

Reviewed 21 December 2019 via mobile

Slow service and average food to an airport price. But then, they are the only restaurant in Terminal 5. Great that kids eat for free.

Date of visit: December 2019
Helpful?
CarlucciosManager, Manager at Carluccio's, responded to this reviewResponded 24 December 2019

Your recommendation means a lot to us, so thank you again for taking the time to leave your feedback.

Reviewed 8 November 2019 via mobile

I had lunch here with my family before they had to catch their flight back home. We had a pretty good meal overall, however at the end there was a moment that has left me with some bitter aftertaste. At the time of paying the...bill, we were in a bit of a rush and hadn’t realised that the bill didn’t include a 12.5% service charge as most places do, so I chose not to leave a tip. After I realised that, it was too late and we didn’t have any cash with us. We thought to quickly withdraw some money, however the waiter was visibly upset by us not leaving a tip and stormed off. I really didn’t like this attitude, especially because I do not like to feel bad if I do not leave a tip, whatever the reason may be. This time was an honest mistake and I would have found some cash to hand over to him if only he hadn’t stormed off like that. I have worked as waitress for quite some time in London and never made a customer feel bad for not leaving a tip, as that’s up to them. ThanksMore

Date of visit: November 2019
Helpful?
CarlucciosManager, Manager at Carluccio's, responded to this reviewResponded 11 November 2019

713gretag, we are very happy we could offer you a good experience, but sad to hear this was tarnished by the end of your visit. We would like to have a better understanding about your experience. Please drop us a line at heathrow@carluccios.com at your...More

Reviewed 8 October 2019 via mobile

My son was leaving to go on a trip and as I was dropping him off I decided to pop in and have a farewell dinner. The restaurant (which is landslide before you go through security) offers the usual Carluccio’s fare which was very enjoyable....Prompt service and the food was tasty. Not a bad way to start a trip and was not outrageous pricing which you always fear at an airport.More

Date of visit: October 2019
Helpful?
Reviewed 6 October 2019 via mobile

A special thank you to waitress Silvie who was very friendly, professional and showing a high attention to detail. She made sure I was being looked after. This is just as important as the quality of the food. My 5 * rating is because of...Silvie’s professionalism. AndreasMore

Date of visit: October 2019
Helpful?
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Frequently Asked Questions about Carluccio's

Yes, Carluccio's offers takeaway services.

Carluccio's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5