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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$21 - US$124
CUISINES
Seafood, International
Meals
Lunch, Dinner, After-hours, Drinks
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features, about
Reviews (697)
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359 results
Traveller rating
280
38
17
7
17
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LanguageEnglish
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Traveller rating
280
38
17
7
17
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Reviewed 25 March 2020

good restaurant, lobster ok. ok service. I expected a lot more for the price and for what they told me about the restaurant. a little disappointed.

Date of visit: March 2020
Helpful?
Reviewed 25 March 2020

This is not a live lobster restaurant. The lobsters are not fresh they come from frozen . Iv been to lorenzillos in Cancun and everything is fresh and u pic ur lobster from the tank . Here is nothing like that . The place is...nice with a nice setting but the food is very bad . Not worth the money the food in ur hotel all inclusive is betterMore

Date of visit: March 2020
Helpful?1  
Reviewed 15 January 2020

Nice (manufactured) setting. Service good (a bit hovering). Lobster bisque was decent but main course fish dishes were terrible---overcooked, rubbery fish with a few pieces of (bleached?) broccoli and strands of red and yellow peppers (we asked for veggies instead of the side of pasta...they usually bring.) Two glasses of wine, two soup appetizers and two (poor) fish dishes came to $170 with tip. Go to Bamboo or La Yola instead--they are better.More

Date of visit: January 2020
Helpful?3  
Lauramperez, Guest Relations Manager at Lorenzillo's, responded to this reviewResponded 15 January 2020

Greetings Duane, Thank you for letting us know know about your opinion. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. This said your feedback helps us, our food and service...More

Reviewed 12 January 2020 via mobile

It was a lovely evening, sat outside, good food, good service. But very, very expensive, if money doesn’t matter then you’ll love it!!More

Date of visit: January 2020
Helpful?
Lauramperez, Guest Relations Manager at Lorenzillo's, responded to this reviewResponded 14 January 2020

Greetings! Thank you for taking your time and sharing your experience with us! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to...More

Reviewed 10 January 2020

We got robbed 100 US and then after crying they returned our credit card “ claiming to have found itMore

Date of visit: January 2020
Helpful?2  
Lauramperez, Public Relations Manager at Lorenzillo's, responded to this reviewResponded 11 January 2020

Greetings Tarisa, I apologize on behalf of everyone at Lorenzillos. Please know that your situation was an exception and that we would like to know more about it, given the case that we were not aware of this. As you can see on other reviews,...More

Reviewed 23 December 2019

Fantastic experience in Lorenzillos. Since we arrived we were warmly welcomed and all very smiling. I read comments about bad food but I can tell you that my dinner was delicious. Ney, our waiter, treated us very well and the manager Mario very attentive. Crab...cakes and lobster crepes amazing!More

Date of visit: December 2019
Helpful?
Lauramperez, Guest Relations Manager at Lorenzillo's, responded to this reviewResponded 2 January 2020

Greetings Abril, Our staff and Mr. Mario is pleased to serve you, and has a goal to fulfill your expectations and needs! We are so glad that you enjoyed your experience at lorenzillos and our crab cakes and lobster crepes! We hope to see you...More

Reviewed 23 December 2019 via mobile

The menu says everything you have to know from this restaurant. Its made to American tourists and that is exactly what the food looks and taste like it. If you are from any civilized nation and you still have your sense of taste left, avoid...this place in all cases.More

Date of visit: December 2019
Helpful?1  
Lauramperez, Guest Relations Manager at Lorenzillo's, responded to this reviewResponded 23 December 2019

Greetings, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately! We set a high standard for ourselves, and we’re so sorry to hear this was not...More

Reviewed 22 December 2019

Lorenzillos was terrible food experience. Food was like fast food and it didn't taste good at all. Taste was very bad. Our dinner was very expensive while it was terrible. Can't recommend to anybody. Restaurant was also almost empty, so maybe other people knew the...bad level of the food.More

Date of visit: December 2019
Helpful?1  
Lauramperez, Guest Relations Manager at Lorenzillo's, responded to this reviewResponded 23 December 2019

Greetings Sailas, Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure our taste, and service fulfill your expectations. Even though we always aim to deliver a great experience please accept...More

Reviewed 18 December 2019

Wilson and Mikey were fantastic waiters. Very attentive and accommodating. Steak was melt-in-your-mouth delicious and cooked perfectly. We also had the croquettes and they were delightful. Highly recommend visiting this lovely restaurant.

Date of visit: December 2019
Helpful?
Lauramperez, Director de Relaciones Públicas at Lorenzillo's, responded to this reviewResponded 20 December 2019

Greetings Frank! Our staff is pleased to serve you, and has a goal to fulfill your expectations and needs! We are so glad that you enjoyed your experience at lorenzillos! See you soon!!

Reviewed 14 December 2019

The food and service of Ney and Luis was excellent. Elegant place for dinner. Definitely recommend it.

Date of visit: December 2019
Helpful?
Lauramperez, Director de Relaciones con Clientes at Lorenzillo's, responded to this reviewResponded 20 December 2019

Hello Davis! We are so pleased that your food and service fulfilled your expectations! It is an honor for all of us! Hope to see you around very soon!

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Frequently Asked Questions about Lorenzillo's

Lorenzillo's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5