The Spoons in Merthyr Tydfil as a 2 rating which is not the best but saying that they have brought back a previous manager and he is doing is best to sort out the problem, good luck with that.
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After staying in the local Premier Inn for a night we fancied a change of scenery and decided to visit this venue and try the chicken night. I had a couple issues with my dish which the manager Rhydian duty manager handled perfectly and personally...More
Ate (and drank a few pints!) here after doing the Brecon horseshoe walk (awesome hike btw). Found this to be amongst the better wetherspoons i've been in. Good service, clean, friendly locals and a fun Saturday evening atmosphere. Had the Welsh sausages with Welsh mash...More
Although it's relatively clean in there today service was slow & when the mixed grill arrived all the meat was dry, a little tough & pices were all thin. Disappointing to say the least. The lady serving didn't look like she wanted to be there...More
Thanks for your comments regarding your visit. - If you have any issues with any of the food that was served, and it is not up to expected standard, then yes, please inform a member of staff/management who will be more than happy to replace...More
I've been visiting Merthyr Wetherspoon since it first opened and have never had a bad meal there. I always enjoy it. No matter how busy the place is I've always found the staff to be polite and courteous and they always ask if we are...More
Hi Lynette, Thank you so much for your comments regarding time spent with us at the pub. - It's lovely to get some great feedback. - I'll make sure I pass this on to all of my team. Kind Regards, See you soon. Ashley McGill
Breakfast brunch inedible worst I've had in any Wetherspoons service at bar shocking for a busy period 1 girl serving, management need shaking up.gone downhill.not going to eat there again.
Thanks for your comments regarding your visit. - Unfortunately due to the lack of details in your feedback I can't investigate this further. If you'd like to discussed this with me further, please contact me directly at the pub. Kind Regards, Ashley McGill 01685 385786
We were very disappointed by the attitude of the manager today. We pre-booked a table for 12 people to celebrate our daughters 18th. Only to be told by the manager on our arrival that there was no booking made. We showed him the call made...More
Thank you for your comments. - It was myself who you spoke to on the evening of your visit. As discussed, I spoke to the manager who was on shift when you called, however he had no knowledge of the booking being taken. I tried...More
Had breakfast here last week, waited 45 min. had to go find out what the delay was, finally arrived 50 min. after ordering, no apology given, the breakfast was cold and gone dry it didn't look freshly cooked. Very poor this place has gone down...More
Thank you for your comments regarding your visit. - Please accept my apologies for the poor food that was served. - If you would like to discuss this with me further, and in more detail I can investigate the matter and hopefully move forward. Kind...More
Pathetic service at bar was ignored by member of staff who served 3 customers before us thought we had bubonic plague. My mate asked for Cardiff Ale @sorry it's off" no it wasn't luckily another member of staff said it was on. Guy didn't give...More
Thank for your comments regarding your visit. - I'm sorry for the service you received, did you speak to a Manger and express your concerns during your time of visit? If you would like me to investigate further, please do give me a call with...More