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Hard Rock Cafe

Boulevard Kukulcan Km 9,5 | Zona Hotelera, Plaza Forum by the Sea, Cancun 77500, Mexico
+52 998 688 5491
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  • Excellent43%
  • Very good32%
  • Average15%
  • Poor5%
  • Terrible5%
Travellers talk about
“burger” (63 reviews)
“ribs” (13 reviews)
Open Now
All hours
American, Bar, Vegetarian Friendly
$$ - $$$
Boulevard Kukulcan Km 9,5 | Zona Hotelera, Plaza Forum by the Sea, Cancun 77500, Mexico
All Details
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Reviews (2,038)
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1 - 10 of 671 reviews

Reviewed 2 days ago via mobile

I was in Hard Rock Cafe twice, and I can't say that it was the best time. The service is not really good, we were waiting for a menu for almost 10 min, but it's not too bad. We ordered onions (or smth like this),...More

Thank vanesssa_miller
Reviewed 3 days ago via mobile

Excellent venue great cocktails great service great value happy days well worth a visit we had the sharing combo couldn't eat it all

Thank Les S
Reviewed 4 days ago via mobile

We spent the night celebrating our cousins anniversary here. Great atmosphere and service. we were lucky that it was the night of the resident band which was brilliant. I was a little disappointed with my meal and the choice on the new menus I found...More

Thank Linda S
Reviewed 2 weeks ago

Its a OK place to visit while in Cancun if your wanting the American Vibe... Food is a little pricey but your on vacation isn't it always that way... Food was fair to say the service was great !!!! Always smiling faces ready to help......More

Thank RJ N
Reviewed 2 weeks ago

I am a VIP Member of the Hard Rock and eat at them all over and they never let me down... Great Food, Great People, & Great FUN!!!

Thank kentgalyon1959
Reviewed 2 weeks ago

Called in to buy some T shirts and ended up having a lunchtime salad and a couple of drinks. Having read some other reviews we must have struck it lucky. Our waiter was really pleasant and helpful, food really good, excellent cocktails. Restaurant was fairly...More

Thank Mark D
JIMMY U, Dir. Marketing Digital at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Somebody say that the second time is better 😎 and our spirit in our tropical paradise 🌴 is so pleasant that you must return in a second opportunity to enjoy the best experience 🤘🏼#ThisISHardRock

Reviewed 3 weeks ago

This was our 13th HRC location and one of the more friendly staff members. Had a great time and enjoyed the food and location with family. Unfortunately, we were charged for the wrong item that was twice as much as what we bought (we bought...More

Thank Bo L
Reviewed 3 weeks ago

2 small drinks and 2 shots of tequila was $35 US. Dinner for two was over $100, and the blackend chicken tasted more like it was burned chicken. They also didn't get the appetizer we ordered correct, so it had to be taken back. The...More

Thank sleignnet
Reviewed 3 weeks ago

been in the hard rock cancun lots and lots of times,whent in for afternoon cocktals,the cocktals and staff were very nice as usual.

Thank johnnv2014
Reviewed 3 weeks ago via mobile

Food is okay and in line with standards for Hard Rock Cafe but service is poor. Even if waiters are showing good will and are polite, something is wrong and it is all too slow . Not recommended.

Thank maxbizzi
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$5 - US$30
Lunch, Dinner, Brunch, After-hours, Drinks
Restaurant features
Takeout, Parking Available, Validated Parking, Seating, Waitstaff, Street Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Outdoor Seating, Full Bar, Free Wifi
Good for
Special Occasion Dining, Groups, Bar Scene, Child-friendly
Open Hours
11:00 - 02:00
11:00 - 02:00
11:00 - 02:00
11:00 - 02:00
11:00 - 02:00
11:00 - 02:00
11:00 - 02:00
Location and Contact Information
  • Address: Boulevard Kukulcan Km 9,5 | Zona Hotelera, Plaza Forum by the Sea, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 688 5491
  • E-mail
A resort town basically carved out of pure jungle, Cancun was nothing but birds and iguanas as recently as 1974, when development began. Set upon the Yucatán Peninsula, the city is thronged by famous ruins: centuries-old pyramids, temples of the ancient Mayans, travelers who didn't get to the Hard Rock Cafe in time. Just kidding! But you will be sorry if you miss us. Nightlife options are plentiful here, with everything to amuse from sports to gambling bars to romantic piano bars. Trust us 'cause we've already scouted it all out. By far the best choice is your resident expert on having a good time, yours truly, the Hard Rock Cafe Cancun. So after you've hiked through the exotic jungles and explored the ruins, get ready to uncover the real treasure, our Cancun Cafe! You'll find a valuable rock 'n' roll memorabilia collection at our exclusive restaurant, plus an incredible and unmatched expansive ocean view. Dig in and treat yourself to a delicious lunch or dinner!
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