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Travel safe during COVID-19
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Face masks required for guests in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$6 - US$1,200
CUISINES
Mexican, Latin
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (2,599)
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2,182 results
Traveller rating
1,458
442
176
64
42
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LanguageEnglish
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Traveller rating
1,458
442
176
64
42
Show reviews that mention
All reviews brunch guacamole enchiladas tres leches churros lobster and shrimp beef alfredo salad mexican food female singer royal sands resort our waiter all inclusive package mariachi band made table side beautiful restaurant
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Reviewed today

Get the special -- so much meat and lobster that it feeds 2-3 people. True, great Mexican food in a great environment. This hotel is also part of the Royal Sands all inclusive.

Date of visit: February 2021
Helpful?
Reviewed 2 days ago

We ate here several times during our stay at the Royal Sands as part of our all inclusive package. Brunch was great, just wish there was a little bit more to choose from. Dinner was always excellent. We loved all the food we had, especially...the freshly made tableside guacamole!! We couldn't get enough of this! Manuel Alvarez was our waiter most nights. His recommendations were always perfect for us. We were here celebrating our anniversary, and they brought us an amazing dessert and wrote happy anniversary written in chocolate on the plate! I highly recommend eating here when in Cancun, you won't be disappointed!More

Date of visit: February 2021
Helpful?
Reviewed 6 days ago

The food was incredible and they were so helpful not just with what we were eating but where to visit. I highly recommend and will be back

Date of visit: February 2021
Helpful?
Reviewed 1 week ago via mobile

The food was excellent!! Jesus was very attentive and great at suggesting items we would like!! Very good experience and excellent food!!!

Date of visit: February 2021
Helpful?
Reviewed 1 week ago via mobile

Jorge Polanco wonderful waiter Gabriela wonderful wonderful wonderful first class service great meal couldn’t ask for more coming back

Date of visit: February 2021
Helpful?
Reviewed 2 weeks ago

We got together with family and friends to have a casual dinner for my birthday and to my surprise our waiter Armin went out of his way. He and the staff put together an amazing little show. I was totally impressed and surprised. The food...along with the service was outstanding. I highly recommend this restaurant if you are in the area.More

Date of visit: July 2020
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Reviewed 2 weeks ago

We stay at the Royal Sands at least once a year and enjoy at least one meal here. The service is always great and the food is absolutely amazing. We had the margaritas that were the size of swimming pools and the salmon was absolutely...to die for! We enjoyed a delicious shot of tequila based on our servers recommendations and finished with a delicious dessert! You have to stop here when on town!More

Date of visit: February 2021
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Reviewed 3 weeks ago

This place was rated highly and it’s definitely nice and good decor, clean and spacious. The food and drinks were just bland. The quesadilla was soupy and tasteless. The mole was really sweet and the enchiladas were bland. Seems over priced for what it is,...disappointing Mexican food. The burritos at surfing burrito are way better.More

Date of visit: February 2021
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Reviewed 3 weeks ago via mobile

I want to.thank everybody at the resort food excellent and service, María at hospital service was excellent and helpful , the peocedure was very easy thank for beautiful vacation Will be back

Date of visit: February 2021
Helpful?1  
Sulma Islas, Propietario at Hacienda Sisal, responded to this reviewResponded 3 weeks ago

Dear Marisol A, We thank you for your special visit and your recommendation, we are glad to know that your experience with us was five stars. We look forward to welcoming you again and enjoy more delicious meals. Best regards,

Reviewed 4 weeks ago via mobile

Hacienda Sisal is our new favorite restaurant! Everything from the presentation to the taste and quality of the food was fabulous! Manuel and Sergio were on point. Our drinks never went empty and as soon as you finished one plate they replaced it with another...delicious serving. If you come to Cancun be sure to eat here. You won’t be disappointed!More

Date of visit: January 2021
Helpful?1  
Sulma Islas, Propietario at Hacienda Sisal, responded to this reviewResponded 3 weeks ago

Dear Jake T, We thank you for your note as your new favorite restaurant! It is a pleasure for us to create such a great night, we are glad to know that your experience with Manuel and Sergio was fabulous. We look forward to welcoming...More

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Questions & Answers
Ask a question
Maps56856099360
29 April 2019|
AnswerShow all 2 answers
Response from Loves2Trvl |
Yes
0
Votes
Jarrod H
15 January 2018|
Answer
Response from Katrine13568 | Reviewed this property |
I don't know, I don't work there. I would imagine so though. Call and ask.
-3
Votes
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