We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
US$10 - US$25
CUISINES
Italian, Mediterranean, European, Sicilian, Southern-Italian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (820)
Filter reviews
101 results
Traveller rating
82
9
1
4
5
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
82
9
1
4
5
Show reviews that mention
All reviews tiramisu pizza spaghetti octopus pollo al noodles steak emporio hotel delicious italian food an amazing job our waiter great waiter excellent restaurant romantic dinner outstanding service rogelio marcos
Selected filters
FilterEnglish
Updating list...
Reviewed 1 week ago

Daniel Ramos and Susana Lopez were extremely accommodating for our individual needs, and had a smile on their face the entire time. Love their service, and will totally be coming back!More

Date of visit: January 2022
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 1 week ago

Dear dexc2022 Thank you for sharing your experience and for mentioning the excellent service you received from all the staff. We look forward to the opportunity to serve you again together with all your family and friends. Greetings To be honest Omar Vazquez Gaytan Managing...More

Reviewed 4 weeks ago via mobile

This was a gem! I had cannelloni, and I had to repeat it because it was delicious! Excellent Italian food. Please try the tiramisu and the melanzaneMore

Date of visit: December 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 1 week ago

Dear Passenger51823536118 Thank you for sharing your experience and for mentioning the excellent service you received from all the staff. We look forward to the opportunity to serve you again together with all your family and friends. Greetings To be honest Omar Vazquez Gaytan Managing...More

Reviewed 10 December 2021

Daniel Ramos was amazing! He was soooo knowledgeable and recommended the BESTTTTT drinks. Needless to say we walked out of there feeling extraaaaa happy 🤣🤣🤣 I loved the experience and would definitely recommend everyone to come here & ask for him!!! Very detail oriented and...GREAT customer service. Thanks Daniel Ramos! For making this experience one to remember! ❤️ My favorite was the Baileys with a special touch they add. Which is a lit up cinnamon stick that adds a great kick!More

Date of visit: December 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 5 weeks ago

Dear Bellejessss Thank you for sharing your experience and for mentioning the excellent service you received from all the staff. We look forward to the opportunity to serve you again together with all your family and friends. Greetings Sincerely Omar Vázquez Gaytán Managing Director

Reviewed 28 November 2021 via mobile

So let’s start with the customer service… We were treated extremely rude by both the waiters and the hostess. It was like they were doing or some kind of favor by finding a table for us in a restaurant that was not even at 50%...occupancy. I’m 100% Sicilian and my family is from Italy, so I’d like to think that I have a good understanding of Italian food. My brothers food-seafood spaghetti-the clams had sand in them. Clearly they weren’t prepared correctly… You soak wash and repeat three times. The spaghetti tasted like rubber, as did the octopus. My food was bland, but that’s fine the taste was average. The highlight of the evening was the Mexican wine… Truly spectacular. As for paying the bill, I speak fluent Spanish and there seemed to be confusion as to payment. Overall, I’m basing my reading on strictly my food and my brothers… Horrible.More

Date of visit: November 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 1 week ago

Dear Safari439141 Thank you for sharing your opinion about the services received, we will verify everything you comment in order to improve the areas of opportunity you mention, I appreciate you shared your opinion. Greetings

Reviewed 25 November 2021

Stayed at our hotel emporio on our final night and decided to try this restuarant. The service was OK but not great, a lot of confusion at the end, they wanted to charge to the room, but we wanted to charge on credit cards. Wine...recommendation was excellent, very bold and fruity Mexican red wine, which is why this gets a 2 star. For the meal i ordered the was the pasta and seafood, the clams had a lot of sand in them, the calamari was overcooked as was the scallops. The pasta in my mind was not that great.... How it got all the high ratings i have no idea, but I would never go back here.More

Date of visit: November 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 5 weeks ago

Dear briangR9577TG Thank you for sharing your opinion about the services received, we will verify everything you comment in order to improve the areas of opportunity that you indicate. Greetings Sincerely Omar Vázquez Gaytán Managing Director

Reviewed 10 November 2021

Dinner at the 2 restaurants were delicious with our favorite being the italian restaurant, Bacoli Tratoria. Our servers Daniel Ramos Mazabu and Eduardo Un Noh at the Bacoli Tratoria were AMAZING! They went above and beyond and were so generous with their time and patience....They exceeded our expectations and were so attentive. They made our anniversary trip extra special. Eduardo and Daniel need to be commended for their quality service and passion to please their diners. They were so attentive and knowledgable. But, what blew us away was their patience and kindness. Seriously, their outstanding service is something that New York City servers can learn from. Service is everything and the service at this hotel is exceptional so much so, that we will be returning next year to Emporio. Thank you so much for making our first time in Mexico a memorable one with our little son. Such a beautiful country and people! PS- Daniels Mixology skills were fantastic! He is so creative! and Eduardos recommendations were excellent! So knowledgeable!More

Date of visit: October 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 1 week ago

Dear Stefaniedejesus Thank you for sharing your experience and for mentioning the excellent service you received from all the staff. We look forward to the opportunity to serve you again together with all your family and friends. Greetings Sincerely Omar Vázquez Gaytán Managing Director

Reviewed 31 October 2021 via mobile

Great service, the waitress was fantastic. She recommended a few delicious dishes to try out. Her assistant was on top of things.

Date of visit: October 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 1 November 2021

Dear 1Neto Thank you for sharing your experience and for mentioning our services. We hope to continue counting on your preference. Sincerely Omar Vázquez Gaytán Managing Director

Reviewed 4 September 2021

Had dinner here during our stay and the food was amazing and our server Daniel R. Made it even better! His service and recommendations were exquisite! Thank you!!

Date of visit: September 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 9 September 2021

Dear Tahzeenq Thank you for sharing your experience with food and service. And to mention Daniel in the attention I give you, we are waiting for you again with all your family and friends Sincerely Omar Vázquez Gaytán Managing Director

Reviewed 30 August 2021 via mobile

We made reservations and we’re sat quickly, food was explained in English and Spanish very well, food was amazing. The service was exceptional 😀.

Date of visit: August 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 9 September 2021

Dear jgS9526SN Thank you for sharing your experience with food and service. We are waiting for you again with all your family and friends Sincerely Omar Vázquez Gaytán Managing Director

Reviewed 25 August 2021 via mobile

We are on vacation here at Emporio Resortsin Cancun Mexico and we had the best Italian dinner ever at Bacoli Trattoria. The best part of our dinner was the outstanding service that we received from Daniel Ramos. I cannot say enough on how spectacular the...food was. I will dream of the day that I can return and visit Bacoli Trattoria in Quinta Roo Cancun Mexico. Thank you for making my stay the absolute best. Thank you Daniel and keep up the great work and keep making the guests as happy as you have made me.More

Date of visit: August 2021
Helpful?
Gerencia G, Director General at Bacoli Tratoria, responded to this reviewResponded 9 September 2021

Dear lupitavelasco Thank you for sharing your experience with food and service. And to mention Daniel in the attention I give you, we are waiting for you again with all your family and friends Sincerely Omar Vázquez Gaytán Managing Director

View more reviews
Best nearby
Best nearby hotelsSee all
Emporio Cancun
4,047 reviews
.05 km away
Caracol Bay Cancun
1 review
.13 km away
Royal Uno All Inclusive Resort & Spa
3,023 reviews
.17 km away
Omni Cancun Resort & Villas
9,995 reviews
.21 km away
Best nearby restaurantsSee all
Restaurante Careyes
3,078 reviews
1.24 km away
Restaurante Cua
300 reviews
.11 km away
Condimento Restaurant
390 reviews
.06 km away
Best nearby attractionsSee all
Puerto Maya Cancun
445 reviews
.27 km away
Mayan Museum of Cancun
2,250 reviews
.11 km away
Zona Arqueologica El Rey
1,577 reviews
.23 km away
Red Casino
6 reviews
.25 km away
Questions & Answers
Ask a question
punka49
4 February 2020|
Answer
Response from Gerencia G | Property representative |
Thats a good suggestion, we will as of today!
0
Votes
231luigic
17 September 2019|
Answer
Response from Gerencia G | Property representative |
Grazie per avermelo chiesto. Non ha a che fare con l'origine dei proprietari, a loro piaceva, il nome di Bacoli per essere una delle 4 isole importanti in Italia, Adoc con il tipo di cibo che sarebbe stato dato. Grazie
0
Votes
CAC313
3 February 2019|
AnswerShow all 2 answers
Response from Gerencia G | Property representative |
Nop, there is not!!
0
Votes
Google Translation
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Bacoli Tratoria

Yes, Bacoli Tratoria offers takeaway services.

Yes, Bacoli Tratoria is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Bacoli Tratoria is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4