So let’s start with the customer service… We were treated extremely rude by both the waiters and the hostess. It was like they were doing or some kind of favor by finding a table for us in a restaurant that was not even at 50%...occupancy. I’m 100% Sicilian and my family is from Italy, so I’d like to think that I have a good understanding of Italian food. My brothers food-seafood spaghetti-the clams had sand in them. Clearly they weren’t prepared correctly… You soak wash and repeat three times. The spaghetti tasted like rubber, as did the octopus. My food was bland, but that’s fine the taste was average. The highlight of the evening was the Mexican wine… Truly spectacular. As for paying the bill, I speak fluent Spanish and there seemed to be confusion as to payment. Overall, I’m basing my reading on strictly my food and my brothers… Horrible.More

Stayed at our hotel emporio on our final night and decided to try this restuarant. The service was OK but not great, a lot of confusion at the end, they wanted to charge to the room, but we wanted to charge on credit cards. Wine...recommendation was excellent, very bold and fruity Mexican red wine, which is why this gets a 2 star. For the meal i ordered the was the pasta and seafood, the clams had a lot of sand in them, the calamari was overcooked as was the scallops. The pasta in my mind was not that great.... How it got all the high ratings i have no idea, but I would never go back here.More

Dinner at the 2 restaurants were delicious with our favorite being the italian restaurant, Bacoli Tratoria. Our servers Daniel Ramos Mazabu and Eduardo Un Noh at the Bacoli Tratoria were AMAZING! They went above and beyond and were so generous with their time and patience....They exceeded our expectations and were so attentive. They made our anniversary trip extra special. Eduardo and Daniel need to be commended for their quality service and passion to please their diners. They were so attentive and knowledgable. But, what blew us away was their patience and kindness. Seriously, their outstanding service is something that New York City servers can learn from. Service is everything and the service at this hotel is exceptional so much so, that we will be returning next year to Emporio. Thank you so much for making our first time in Mexico a memorable one with our little son. Such a beautiful country and people! PS- Daniels Mixology skills were fantastic! He is so creative! and Eduardos recommendations were excellent! So knowledgeable!More

Great service, the waitress was fantastic. She recommended a few delicious dishes to try out. Her assistant was on top of things.

Had dinner here during our stay and the food was amazing and our server Daniel R. Made it even better! His service and recommendations were exquisite! Thank you!!

We made reservations and we’re sat quickly, food was explained in English and Spanish very well, food was amazing. The service was exceptional 😀.

We are on vacation here at Emporio Resortsin Cancun Mexico and we had the best Italian dinner ever at Bacoli Trattoria. The best part of our dinner was the outstanding service that we received from Daniel Ramos. I cannot say enough on how spectacular the...food was. I will dream of the day that I can return and visit Bacoli Trattoria in Quinta Roo Cancun Mexico. Thank you for making my stay the absolute best. Thank you Daniel and keep up the great work and keep making the guests as happy as you have made me.More