Booked a meal here for my 50th birthday 6 weeks in advance, I emailed the restaurant to let them know it was a special occasion and we'd like a good table to view the fire show outside.
When we arrived, we were greeted by two...female members of staff who, when had found my booking commented that it was a 50th birthday celebration.
I asked if we had a good table and she said we would be inside, I said I had booked weeks in advance and wanted outside, she said the outside was very exclusive and busy! But she'd see what she could do. So, we were walked through an almost empty restaurant into an upper deck just outside from the inside part and still a far view from the fire show area. The outside area waa veey quiet too with hardly any tables used.
We sat at a table and immediately got a face full of cigarette smoke from a table of 4 women a few table away. I was very surprised to see all dour woman waving cigarettes around and openly smoking as Mexico now has banned smoking in public places
I spoke to the rest of my party and expressed I was so unhappy and disappointed and didn't want to sit next to smokers. One of the waiters heard me and a few minutes later a manager came over, by this time we'd already decided to leave. We got up to go and the manager said he'd happily move us to the outside area where we wanted to be originally, I commented that "why hadn't they put us there in the first place" and that I'd booked weeks in advance and told them it was a special birthday and we were treated like second class citizens in an almost empty restaurant.
And how is it OK to allow smokers where its banned everywhere else?
We went elsewhere and had a lovely evening and a fabulous table right by the lagoon without any fuss.More