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Restaurante Umami

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COVID-19 update: See the added health and safety measures this property is taking.Read more
Travel safe during COVID-19
What you can expect during your visit
  • Hand sanitizer available to guests & staff
  • Regular temperature checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Face masks required for guests in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$20 - US$100
CUISINES
Japanese, Sushi, Asian
Special Diets
Vegan Options, Gluten Free Options
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meals, features, about
Reviews (385)
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98 results
Traveller rating
92
3
1
1
1
Traveller type
Time of year
LanguageEnglish
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Traveller rating
92
3
1
1
1
Show reviews that mention
All reviews sushi seaweed salad cake salmon steak chef francisco nyx hotel manager susan teppanyaki chef welcome cocktail took great care an amazing experience provided great service restaurant experience amazing food and service our waiter roman
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Reviewed yesterday via mobile

Francisco m our main cheff was amazing. I only wannna do this hotel and this restaurant because he is amazing. Best service and most genuine I have ever gotten on my life. I’m for sure coming back for him. Waitress chutima, ivonneand isis were so...sweet and excellent service. I would like to say thank to everyone in the restaurant (roni(manager), hostress anayelli y ernestos por las bebidas. Excellent service. Hotel was okay but im forsure coming back for. Theses services. We were a 5 people group and excellent service!!!!More

Date of visit: January 2021
Helpful?
Reviewed 2 weeks ago via mobile

Everything was perfect, from the gyozas to the tepanyaki and the new York steak were perfect as the attention given to every single detail and the attention of the waitress and the cookMore

Date of visit: January 2021
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 1 week ago

Dear Nathalia We thank you for giving us the opportunity to be part of the evening and allow us to pamper you with our service, it is an honor for us to know that our effort is reflected in the satisfaction of our customers. We...More

Reviewed 2 weeks ago via mobile

My wife and I loved the people and food of Umami, so much that we ate there 5 nights in a row! The numerous sushi options provided by their chef, Victor, is world class. Besides sushi, there are noodle, tempura, and cocktail options. Ernesto, Umami’s...mixologist, creates splendid mixed drinks with Japanese and Mexican tastes. Plus, the waitresses, Ivonne and Isis, the hostess, Anayelli, and the manager, Roni, provide excellent service for a superb experience.More

Date of visit: January 2021
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 1 week ago

Dear Ben Thank you for giving us the opportunity to provide you with the service you deserve. We like to pamper our guests to make their evening unforgettable. We are delighted that we offered you the service you expected. It's an honor to welcome you...More

Reviewed 3 weeks ago via mobile

While trekking up and down the Yucatan coast today, I had a sudden craving for Japanese (weird to not want Mexican at all in Mexico). I was worried that I would be out of luck at a standalone establishment (and I was in Playa del...Carmen) so I checked restaurants around the Hotel Zone. I found Umami and am I glad that I did! Although some hotel restaurants are not taking non-guests, I was able to make a res on Open Table for here. I was sat at the sushi table and assigned two servers: Iovonne for food and Ernesto for drinks. Ernesto brought over a complimentary cocktail and an accompanying menu. He made me something delicious with gin but not too sweet as I asked. Iovonne promptly attended to my meal needs although my sushi was served directly from the chef (I watched him prepare it). Great experience; highly recommend! PS: I sent my friend a photo of the kanji outside the restaurant. He said it means "delicious taste." How appropriate!More

Date of visit: December 2020
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 3 weeks ago

Dear Craving Thank you so much for sharing your opinion, we are glad you enjoyed your evening with us. Our entire team works hard to give you the best meals and service you deserve. Believe us that we work daily on our meals; by the...More

Reviewed 3 weeks ago via mobile

Our experience started off no good, the hostess andyelli was super rude and not understanding at all. I called ahead of time to let her know we will be 10 minutes late due to an excursion we had. We got to the hotel by 8:05...and went down to the restaurant to confirm we were there and she said we had 5 minutes to change. I told her is it ok if we get there by 8:12 and she said she’d cancel the reservation, I told her it was my birthday and she did not seem to care at all so we had to get dressed in 4 minutes after being at a water park! I was running down the stairs changing trying to get to the restaurant in time, since we had little time to change it ruined the birthday surprise my boyfriend had planned :( Despite all of that by the time we got to the table the waitress ivonne was phenomenal she was funny and very outgoing. The chef Francisco was also very outgoing and amazing. Would definitely come back again as long as the hostess would be understanding. Would hate for that to happen to someone else. Would have been 5 stars if it wasn’t for the hostess.More

Date of visit: December 2020
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 3 weeks ago

Dear Alis. We are very sorry for the inconvenience that happened in your evening, we really regret reading these kinds of problems. Believe me that our team works hard to provide the best service, however this helps us to take action. We are very happy...More

Reviewed 4 weeks ago via mobile

An amazing experience every time with excellent quality sushi and extremely professional and polite staff. Ivonne and Isis are so friendly and welcoming. Victor the chef is a pleasure to talk to and produces amazingly beautiful dishes every time. I can’t recommend highly enough. Would...give 6 stars if possible.More

Date of visit: December 2020
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 3 weeks ago

Dear Garrett We thank you for giving us the opportunity to be part of the evening and allow us to pamper you with our service, it is an honor for us to know that our effort is reflected in the satisfaction of our customers. We...More

Reviewed 29 November 2020 via mobile

My family had a wonderful experience at Umami. The staff and service were awesome. Chutima recommended items we’d never had before and my children loved them! The food was delicious! We are looking forward to trying hibachi there next!More

Date of visit: November 2020
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 4 December 2020

Dear Nicole Thank you so much for sharing your opinion, we are glad you enjoyed your evening with us. Our entire team works hard to give you the best meals and service you deserve. Believe us that we work daily on our meals; by the...More

Reviewed 23 November 2020 via mobile

This restaurant is amazing! We decided to eat hibachi and order sushi. The food was amazing, the service was phenomenal and the ambiance so chic.More

Date of visit: November 2020
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 28 November 2020

Dear We thank you for giving us the opportunity to be part of the evening and allow us to pamper you with our service, it is an honor for us to know that our effort is reflected in the satisfaction of our customers. We look...More

Reviewed 23 November 2020 via mobile

This Japanese restaurant is a one of a kind! The staff has excellent customer service catering an amazing experience. The food is off the charts- the sushi and hibachi both! Gem of a find.More

Date of visit: November 2020
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 28 November 2020

Dear Jake We thank you for giving us the opportunity to be part of the evening and allow us to pamper you with our service, it is an honor for us to know that our effort is reflected in the satisfaction of our customers. We...More

Reviewed 23 November 2020 via mobile

This was the most wonderful hibachi experience I’ve ever had. A gem of a restaurant. The service was efficient and accommodating. I have a gluten allergy and they had delicious hibachi and sushi options :-)More

Date of visit: November 2020
Helpful?
DireccionNYX, Director de Relaciones Públicas at Restaurante Umami, responded to this reviewResponded 28 November 2020

Dear Regan Thank you for giving us the opportunity to provide you with the service you deserve. We like to pamper our guests to make their evening unforgettable. We are delighted that we offered you the service you expected. It's an honor to welcome you...More

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Questions & Answers
Ask a question
732heatherr
19 May 2020|
AnswerShow all 2 answers
Response from DireccionNYX | Property representative |
Dear Heather. With the all-inclusive plan and from 3 nights onwards the specialty resteaurants are included. Cordially Guest Experience Manager
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