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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
PRICE RANGE
US$20 - US$76
Special Diets
Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours, Drinks
CUISINES
Japanese, Seafood, Sushi, Asian, Japanese Fusion, Healthy
FEATURES
Reservations, Seating, Validated Parking, Highchairs Available, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Wine and Beer, Live Music, Family style, Non-smoking restaurants
Reviews (1,280)
Filter reviews
401 results
Traveller rating
384
10
2
0
5
Traveller type
Time of year
LanguageEnglish
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Traveller rating
384
10
2
0
5
Show reviews that mention
All reviews sushi butter cake salmon salad baos dragon roll rock shrimp gyoza wagyu rice oysters octopus our waiter wonderful server food was amazing great recommendations an amazing job took great care
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Reviewed yesterday via mobile

We really enjoyed this restaurant. Everything is amazing, the food, service, theme, music and they drinks are incredible. We had a very good experience here, we aet sushi and dumplings, and the sushi was full of flavor We loved it and we will come back...again!!! ThanksMore

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Restaurant's Favourite
Reviewed 29 January 2021

All the dishes are so carefully cooked, with a lot of detail in the mix of flavors and textures as well as the presentation. Fish is extremely fresh, some products even come fresh directly from Japan. All the sushi bar team is perfectly trained to...cut and serve the fish in the proper way. You should definitely try "Kampachi al cilantro", "Akami trufado", "Hamachi serrano", "Alaskan roll" and of course a sample of all the nigiris. Really, if I had to make a list I would include almost all the menu. Now, talking about the main courses, they have got a Josper to cook all the proteins, which make them even more tasty because of the smoky flavor and tenderness it gives ro the meat. Their Wagyu is so good and fresh, totally a must as well. Going to Kai is a complete experience. Apart from their delicious food, the ambiance is so cozy, they take care of each detail, music (80's and 90's), the decoration is in sync with the place. Kai concept will blow your mind and your senses. You should definitely try it!More

Date of visit: January 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KAI, Propietario at KAI, responded to this reviewResponded 4 weeks ago

Hi Pame! We really appreciate your review and we are glad to hear that you had a great time visiting us and enjoyed the best Japanese food in Cancun. We hope to see you again soon!

Reviewed 2 days ago via mobile

The dining experience was great and Monserrat was so attentive and helpful! The food is really delicious as well! Would recommend this please for the good food and excellent service!

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 days ago via mobile

Foods are awesome! Satisfied us so much! Service is great as well. Highly recommended. Try it won't disappoint you!

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 days ago via mobile

We just kind of stumbled across this place and were so glad we did. The food was excellent. Sushi was so fresh and delicious. The Brussels sprouts were excellent. The traditional margaritas were some of the best I've ever had. The service was second to...none! We totally recommend this place and will be back.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 week ago via mobile

Gabriel made our night! Attentive and thoughtful service. The food was excellent quality. Melt in your mouth sashimi presented beautifully.

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 weeks ago via mobile

Gabriel was so fun, knowledgeable and attentive. The food was top notch!! Highly recommend if you’re in Cancun.

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 weeks ago via mobile

Celebrated my Wife's 40th birthday and everything was excellent! Sushi was delicious! Drinks were tasty! Our Servers, Osvaldo and Landy were AMAZING! My Wife even got fireworks with her cake! We both HIGHLY recommend KAl to Cancun visitors!

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 weeks ago via mobile

Loved the food! Brandom did a great job serving us and was very attentive! I recommend visiting if you are in the area!

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 weeks ago via mobile

Sincerely the best sushi we have had in Mexico. We live in Mexico city and no other sushi has come close to this one. We cannot wait for you guys to open one in the city, please!! Absolutely delicious and the service (Gabriel) just made...the experience that much better. Definitely coming back to Kai when in Cancun and hopefully Gabriel will be our waiter again.More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 weeks ago via mobile

Great service, beautiful restaurant, good music and the food is unbelievable. Highly recommend the steak frites. So yummy

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 weeks ago

Service was above awesome....food was phenomenal...but Monserrat and Brandon were above par...truly a great experience

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 weeks ago via mobile

We came here based on other reviews and we were so happy we did. Monse was an amazing server with great recommendations. My husband and I ended our Cancun trip with this dinner and what a treat. Great service, cool vibe and food that was...out of this world! Pro tip: DO NOT MISS THE BUTTER CAKE WITH A MARTINI ESPRESSO after your bomb ass sushi meal. Full on life changer. 🤤 Thank you, Monse!More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 weeks ago via mobile

My husband and I went to Kai for our anniversary dinner! The restaurant did not disappoint! The food, the vibe and Monserrat ( our server) was amazing! She took great care of us!!!

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KAI, Propietario at KAI, responded to this reviewResponded 4 weeks ago

We are delighted that your experience at KAI was as you wanted it to be. We will gladly forward your comments to Monserrat.

Reviewed 1 November 2022 via mobile

Definitely recommend! The food was fabulous, you can't go wrong with any of the items. We ordered family style and were able to try a vast selection of appetizers and rolls. Make sure to order the fresh wasabi and enjoy the soy sauce infused with...truffle oil; both were at the recommendation of our wonderful server Gabriel; be sure to ask if he is available!More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KAI, Propietario at KAI, responded to this reviewResponded 4 weeks ago

Hello! We are glad you had an excellent time visiting us. Thank you for your recommendations, we hope to see you and your family soon and keep enjoying different dishes from our menu.

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KAI, Cancun - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about KAI

Yes, KAI is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

KAI is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4