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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Mexican
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
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meals, features
Reviews (347)
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267 results
Traveller rating
190
54
16
5
2
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LanguageEnglish
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Traveller rating
190
54
16
5
2
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Reviewed 4 January 2021

This was my first stay at a Palace Resort, and I've stayed at numerous all-inclusive resorts previously, including the Reserve at Paradisus in Punta Cana and Cabo. The service, food selection, food quality, and activities were top-notch and we will be back. I loved the...variety at Bugambilas buffet, including excellent Indian food and ceviche. Jorge Baas at Bugambilas was wonderful, kind, and attentive, and got to know our children's names over the course of our 6-night stay. Here are my comments on COVID-19. Staff protocol, cleaning, masking etc was impeccable. NOT ONCE did I see a staff member not wearing a mask, or wearing it improperly. Overall, we loved our time at Moon Palace and will be visiting either the Grand in the future or another Palace Resort based on the service and quality offered.More

Date of visit: December 2020
Helpful?1  
Reviewed 2 January 2021 via mobile

The breakfast here is excellent. Such a wide variety and fresh made to order omelets/ Eggs Benedict / breakfast burrito or whatever you desire. We came here every morning during our 11 night stay at Moon Palace Sunrise. The service is top notch! Thank you...Heener Martinez, Wilberth Nah, Raul Hernandez for exceptional service and making sure our day started right every morning!More

Date of visit: January 2021
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Reviewed 29 December 2020

The options are varied and my kids always find great things to try. The Nutella crepes are a family favorite!

Date of visit: November 2020
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Reviewed 22 December 2020 via mobile

new special margaritas started today. amazing margaritas. made special at your table. definitely recommend these.

Date of visit: December 2020
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Reviewed 10 December 2020 via mobile

The food is okay but the service is top notch. These people make you feel appreciated. Edwin & Leiver and Chef Christian will take care of you. The manager Iram was great too. Top notch service.

Date of visit: December 2020
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Reviewed 10 December 2020 via mobile

We had the opportunity to visit this restaurant twice on our 5 day trip. The food was great but the service was amazing. Tonight is our last night and they made it amazing!!! Thank you to Edwin and Leiver for your amazing service! Thank you...to Chef Christian for the awesome meal especially prepared for us. Last but not least, thank you to the manager Iram for setting everything up. Your team did a wonderful job and made us feel important and cared for! Hope you all have a Merry Christmas!!!More

Date of visit: December 2020
Helpful?
Reviewed 20 November 2020 via mobile

Thank you for all waiters from this restaurant! Excellent service! They are kind and helpful! The best service we had.

Date of visit: November 2020
Helpful?1  
Reviewed 14 November 2020 via mobile

Hecner was an INCREDIBLE server! He was very attentive and always watched for us. He remembered us each day. In the past I haven’t been impressed with the service during the buffets, by this trip was different. Rafael was also great.

Date of visit: November 2020
Helpful?
Reviewed 9 October 2020

You can find any time Mexican food here! Been going there for the last 20 years with my family and every time we enjoyed it1

Date of visit: November 2019
Helpful?1  
Reviewed 28 September 2020

We love that they have have made to order items as well as buffet ready items. Breakfast and dinner type items on the buffet with lots of salads, fruit, pastries, and made to order juice bar. It is the one place where everyone in your...group can eat and leave very happy! We visiting in Dec 2019. They have been closed but I wanted to post as they will be reopening in Nov.More

Date of visit: September 2020
Helpful?1  
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Questions & Answers
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pyroj2016
13 December 2018|
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Response from Grammy43 | Reviewed this property |
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HuiG
16 July 2018|
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Response from Matthew Z | Reviewed this property |
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