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Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, After-hours
CUISINES
Mexican, Latin
FEATURES
Reservations, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Live Music
Reviews (956)
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516 results
Traveller rating
276
132
59
30
19
Traveller type
Time of year
LanguageEnglish
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Traveller rating
276
132
59
30
19
Show reviews that mention
All reviews tortilla soup fajitas shrimp mariachi band mexican food huge margaritas our waiter nice restaurant hotel zone great food and service krystal song mexico waiters juan
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Reviewed 2 weeks ago

Quite possibly some of the best Mexican food I have ever had. Our waiter Juan was fantastic. ............

Date of visit: April 2021
Helpful?
Reviewed 3 weeks ago via mobile

Made our reservations here through the hotel we were staying at. Upon entering the restaurant we were immediately greeted and taken to our seats. Rumaldo and Juan Sandoval were are waiters. They were excellent. The food was very good. We had the mango margaritas. They...were huge and very tasty. A live mariachi band played throughout the restaurant for some very good entertainment. Would definitely recommend dining here.More

Date of visit: March 2021
Helpful?
Reviewed 7 February 2021 via mobile

I have to say it was a delicious restaurant and we had a great service thanks to our waiters Baltazar and Ramaldo, you must try.

Date of visit: February 2021
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Reviewed 12 January 2021

Stop here withouth knowing what to expect, just want some Mexican food, and the restaurant look very nice, and like a real Hacienda in the middle of all modern constructions and hotels, so we really enjoy, the food was very good, the drinks amazing, huge...margaritas and having live Mariachis was the cherry in the cake.More

Date of visit: January 2021
Helpful?2  
Reviewed 3 January 2021

Absolutely the best authentic and traditional Mexican cuisine in Cancun... Rumaldo and Juan (our waiters) provided us with an exceptional service and a our Chef Renan personally came to our table to make sure our meals were at our satisfaction. Next day we had the...Sunday Brunch - the best Brunch in Cancun!!! We will be back again soon!More

Date of visit: January 2021
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Reviewed 15 July 2020

My husband and I visited Hacienda El Mortero - Specialty Restaurant for dinner. A 5 minute walk outside the Reflect resort. Reservations made the night before (reservation desk opens at 5pm) Desk is in the lobby. 3 timed seatings available. We went at 6pm. You...can choose 3 things from the menu. Appetizer, Entree and Dessert. Unlimited Drinks. My husband and I do not eat dessert so we could get a salad. The food was excellent. Waitstaff constantly filling our alcoholic drinks and water.More

Date of visit: March 2020
Helpful?2  
Reviewed 10 March 2020 via mobile

Service still top notch including the mariachi. They even humored me and sang Feliz Navidad for me for my friends bday since they sang Happy Birthday many times. Remember Me and Despacito were also nice. Food was still great but not quite as good as...2 yrs ago. Don’t use so much flour and don’t skimp on the sauces.More

Date of visit: March 2020
Helpful?2  
Reviewed 2 March 2020 via mobile

This place have some delicious plates I had camarones empalizados with rice and vegetables they made some delicious lime Margaritas and this is the only place where I found Patron Tequila Live Mariachi music and you can request one song for free and if you...want more you pay a small fee My husband and I had a wonderful night 🌙More

Date of visit: February 2020
Helpful?2  
Reviewed 12 February 2020

They had a lively band that went around the tables. Food was delicious, portions generous and price lower than other restaurants in hotel zone. Service was friendly but slow.

Date of visit: February 2020
Helpful?2  
Reviewed 10 February 2020

The menu somewhat limited - but - fairly standard staples you'll find enjoyable but the margs are huge and tasty - the guak pretty usual but fair - I had the fajitas which were good but also ordered pico/guak which are side orders - what...comes with your dish is in a little folded up baked cup so small you can barely get a fork in there - so again ordered sides which came in another difficult to use smaller side which just adds to the price - when your spending good money even in Mexico on huge drinks the meal should be free - in any case it was good once in my two week stay - took several pictures - I really think besides the margaritas - the shrimp and octopus cocktail was pretty good - it was all mixed up with lots of sauce making me think they're covering up something but it was tasty and seemed fresh - other than that - this place is supposedly part of the Krystal Resorts System which is several blocks away but they claim it is in the resort so - if like me - you are a terminally ill and or disabled person you won't want to walk here!More

Date of visit: January 2020
Helpful?2  
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Questions & Answers
Ask a question
guillermo-colon1
31 May 2019|
AnswerShow all 2 answers
Response from RHaciendaElMortero | Property representative |
Todos los días tenemos el mariachi en Hacienda el mortero!
0
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James M
2 April 2019|
Answer
Response from 950Alfonso | Property representative |
ups sorry for the wait, out mariachi can play something special for them.
1
Vote
Google Translation
gloriadav18
1 March 2019|
Answer
Response from 950Alfonso | Property representative |
No, sorry
0
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Google Translation
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Frequently Asked Questions about Hacienda el Mortero

  • Hacienda el Mortero is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4.5
    • Service: 4.5
    • Value: 4
    • Atmosphere: 4.5