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Cenacolo Zona Hotelera

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COVID-19 update: See the added health and safety measures this property is taking.Read more
Travel safe during COVID-19
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regular temperature checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cenacolo Zona Hotelera
Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice Best of the Best
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, Seafood, European, Tuscan, Sicilian, Central-Italian, Southern-Italian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (1,684)
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1,187 results
Traveller rating
929
163
58
20
17
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Time of year
LanguageEnglish
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Traveller rating
929
163
58
20
17
Show reviews that mention
All reviews homemade pasta stuffed calamari fettuccine bolognese salad pizza bread tiramisu seafood steak green hats cheese wheel juan lopez italian food our waiter service was excellent favorite restaurants westin lagunamar
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Reviewed today via mobile

Felipe was a superb waiter! Excellent service. gorgeous view. Superb menu and wonderful cuisine. Love the drinks. Compliments to Obed too. Highly recommend!

Date of visit: February 2021
Helpful?
Reviewed 2 weeks ago via mobile

First of all, trip Advisor has the address way wrong. We started walking from our hotel and ended up at Taboo. Finally walked back to the hotel for a cab as the restaurant is nearer the central mall area. That being said, once we were...there it was a marvelous experience! Starting with the homemade Burata...superb! I tried their special Risori, also very tasty! My wife had the flank steak which was also very good. We will come back next year for sure.More

Date of visit: February 2021
Helpful?
Reviewed 2 weeks ago

This was our second year eating here during our vacation and it did not disappoint! The food is outstanding, and the service is always amazing! We will make sure to stop here every year when we visit!

Date of visit: February 2021
Helpful?
GRCenacolo C, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 2 weeks ago

Dear 300santanak Thanks for letting us know the great experience you had with our Divine Romagnola Cuisine. It also satisfies us know that you enjoyed our ambiance service and food. We hope to see you soon! Best regards.

Reviewed 16 January 2021 via mobile

My husband and I stumbled upon this place as we were looking for something other than the places in the mall. Wow! What a find. Our server Felipe was attentive and described the food with such passion we couldn’t decide what to get. I wound...up with the green hats, a special dish of theirs, and my husband got a risotto dish. Both were incredible. It was like nothing I ever had. Pictured below is a salad I started with, which the bowl size almost had my cancel my food order! We will definitely visit again next time we are in Cancun.More

Date of visit: January 2021
Helpful?1  
GRCenacolo C, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 17 January 2021

Dear Tracy N We are pleased to read that you enjoyed all about our Divina Cucina Romagnola, speciallly our Green Haya and Risotto. It is important to offer you the best every time you come to visit us. Felipe will be happy to know that...More

Reviewed 15 January 2021 via mobile

We went to Cenacolo as a family of 6 which, included 2 kids. From the moment we walked in, and were greeted, it was perfect. The restaurant was extremely clean and their social distancing/sanitation was on point. Our waiters Felipe and Christian were kind, knowledgeable,...and extremely attentive. There wasn’t a crumb on our table throughout the dinner because of their constant attention to us and the details. Their dinner recommendations were delicious and they even satisfied our 3 and 5 year olds! Dessert was stellar and I cannot wait to plan our next trip back! Would give them a 13 out of 10 if I could. This was a perfect place and group of people to help end our vacation!More

Date of visit: January 2021
Helpful?
GRCenacolo C, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 15 January 2021

Dear Kpmase16 Thanks for sharing your experience. We are pleased to know that you enjoyed your visit and each of the dishes we took to your table. For Felipe and Christian will be nice to know that your service was excellent. We hope to have...More

Reviewed 26 December 2020 via mobile

Found this restaurant out of the blue. Was looking for a pizza place and found the classiest (yet not pricey), Italian place in Cancun. We did Christmas night here randomly. Not enough stars to give. Come here with your family of you want a night...to remember.More

Date of visit: December 2020
Helpful?
GRCenacolo C, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 12 January 2021

Dear precisesully Thanks for sharing your experience. We are pleased to know that you enjoyed all about our Divina Cucina Romagnola. We hope to have the pleasure of serving you again. Best regards.

Reviewed 18 December 2020 via mobile

Felipe and Omar were amazing waiters and servers. We had a fantastic family dinner with service that was impeccable. Staff was very attentive and friendly, giving us great reccomendations on food. The beef carpaccio was delicous and so was the pizza, and bolognese pasta. Cocktails...were delicious! Overall a great experience and would reccomend to anyone.More

Date of visit: December 2020
Helpful?1  
GRCenacolo C, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 12 January 2021

Dear Gillian F Thanks for sharing your experience. We are pleased to know that you enjoyed your visit and each of the dishes we took to your table, in special of our pizza, bolognese pasta and Cocktails. It´s important for us offer you the best...More

Reviewed 13 December 2020 via mobile

Dinner was fantastic. We had walked past this restaurant 2 or 3 times durning our stay and decided to try it for dinner on our last night. I am very glad we did. Food and service was excellent. Juan Lopez and his team took great...care of us and made our dinner really special. All the pasta dishes were amazing and don’t miss out on the chocolate soufflé. We will dine here again on our next visit.More

Date of visit: December 2020
Helpful?
GRCenacolo C, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 18 December 2020

Hi Jddyer01, Thank you very much for having made us part of such a special celebration. We are happy to read that the food and service were excellent. We will gladly pass your message to Juan López and his team. We hope to see you...More

Reviewed 7 December 2020

Went twice in November and was amazed by the quality of food, service, and speed. Israel and Umberto showed great customer service and attentiveness. The staff did a great job of frequently disinfecting and sanitizing the tables and chairs. Can’t wait to eat here again.More

Date of visit: November 2020
Helpful?
GRCenacolo C, Director de Relaciones Públicas at Cenacolo Zona Hotelera, responded to this reviewResponded 9 December 2020

Hi Safari825084, Thank you very much for sharing your experience with us. We are very happy to know that you have visited us more than once. It is a pleasure to know that the food and service were spectacular and of quality. We will gladly...More

Reviewed 2 December 2020 via mobile

This was our 3rd trip to this amazing restaurant. First of all kudos to the many chefs on staff. Then to serve our every need was Juan Carlo and Aldo. They made certain that every item was perfect. Tiramisu was delightful. Add Gelato and coffee...and we were done for the day. Be certain we will be back in March with another couple traveling with us....More

Date of visit: December 2020
Helpful?
GRCenacolo C, Director de Relaciones Públicas at Cenacolo Zona Hotelera, responded to this reviewResponded 3 December 2020

Hi Paulthepilot1998, It is a pleasure to know that it is the third time you visit us, and that the experiences have been unforgettable. We are very happy to know that the Tiramisu, Gelato and coffee were amazing. We will gladly pass your message to...More

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Questions & Answers
Ask a question
Bask821
27 September 2017|
Answer
Response from GRCenacolo C | Property representative |
Hi, yes we do have it.
1
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Shirley W
23 July 2017|
Answer
Response from GRCenacolo C | Property representative |
Hi, you can visit our web site to see our fine menu.
-1
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Elyce316
26 January 2017|
AnswerShow all 6 answers
Response from GRCenacolo C | Property representative |
Hi Elyce316, We have ramps to access and a friendly accomodation for wheelchair
0
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