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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Mexican, Spanish, Healthy
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
View all details
meals, features
Reviews (2,956)
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844 results
Traveller rating
732
59
26
11
16
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Time of year
LanguageEnglish
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Traveller rating
732
59
26
11
16
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All reviews tapas cheesecake grand oasis small plates all inclusive resort romantic dinner amazing food amazing experience great restaurant our waiter courses nicolas anahi waiters presentation julio vacation
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Reviewed 16 September 2023 via mobile

We arrived about 20 minutes before the open for lunch. They allowed us to go inside and we only waited about 5 minutes. All the employees were super friendly! I felt like we were regulars there. We were so happy with Alfredo and Karina! They...made you feel at home. The food was delicious and the portions were good! Also, the location is just dreamy, eating while looking at the turquoise waters…priceless! Great job to everyone there!!!More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 18 September 2023

Dear Rosa, We appreciate the time you have taken to share such nice and detailed comments about our restaurant. It is a pleasure that you had a great experience with us and that you have been able to enjoy our great gastronomic variety, ambiance and...More

Reviewed 14 September 2023

We came to Mexico to celebrate our honeymoon. Ricardo was an amazing bartender, he gave us the best service and made sure that we had a great time. You must try his special “Scooby-Doo” shot!More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 14 September 2023

Dear Guest, Thank you for letting us be your host and for sharing your kind comments with us. It is a pleasure to know that the attention provided by our staff and our wide variety of dining options exceeded your expectations. We appreciate your recommendation...More

Reviewed 31 August 2023

Amazing experience. Karina, Edgar, Alfredo, Balam were awesome and made sure we had great service. Food was delicious. One of our favorite restaurants.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 1 September 2023

Dear guest, We are pleased your experience with us has motivated you to share such a great review about our restaurant. It is a pleasure that you had an excellent experience and that you have been able to enjoy our delicious gastronomic variety and the...More

Reviewed 20 August 2023

Had a great romantic dinner on the beach. Tomas our server was great in making us feel special. He was very attentive throughout our dinner.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 21 August 2023

Dear guest, Thank you for letting us be your host and for sharing your kind comments with us. It is a pleasure to know that the attention provided by our staff and our wide variety of dining options exceeded your expectations. We appreciate your recommendation...More

Reviewed 30 June 2023

Emilio, Karila, Edgar was amazing. The food was lovely and so was the drinks. I really enjoyed the phenomenal service. I would highly recommendMore

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 3 July 2023

Dear Ruth, We are very pleased to read your positive comments regarding your experience at our restaurant. It is a pleasure to know that the service provided by our staff and our wide variety of dining options exceeded your expectations. We look forward to serving...More

Reviewed 22 June 2023

Great place for breakfast and lunch. Pretty fancy facilities, incredible service and food couldn’t be better. Surprisingly this place is free.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adriana Urdaneta, Director General at The White Box, responded to this reviewResponded 22 June 2023

Dear Mario, First of all, allow us to thank you for taking the time to write about our restaurant. We are glad to know that you enjoyed our dining experience and the service provided by our staff. It will be a pleasure to welcome you...More

Reviewed 14 June 2023

Chef Daniel Hernandez is beyond amazing! We ate there for 3 meals - lunch x 2 and breakfast once. All of our meals at The White Box were truly exceptional. All of the food was expertly prepared, presented, and beyond delicious! Wish we could eat...every meal here. You can't go wrong with whatever you order! The service is attentive and polite, it is a nice dining ambiance.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 14 June 2023

Dear Guest, Thank you for letting us be your host and for sharing your kind comments with us. It is a pleasure to know that the attention provided by our staff and our wide variety of dining options exceeded your expectations. We appreciate your recommendation...More

Reviewed 12 June 2023

This restaurant was promoted as one of the best in trip advisor, but although some dishes were good, other were disappointing. Yeah, it is included for the Sian Ka'an category of Oasis' Pyramid, and as a all-inclusive it is OK, but as being promoted as...one of trip advisor's best of Cancún, it definitely isn't.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 12 June 2023

Dear Hector, We are glad to know that you were able to enjoy our wide variety of gastronomic options. On the other hand, we are sorry to hear that your experience was not to your liking, please be assured that your comments will be forwarded...More

Reviewed 4 June 2023

Excellent breakfast spot serving typical Mexican-style and American breakfasts alike. On our multiple visits, we felt adventurous and had a wonderful experience eating things like the cactus for breakfast. The manager, Zuemy waa always attentive and sat us down quickly in a nice table with...a view. Nicolas was a dedicated and very helpful server that went out of his way to make sure we had what we needed. We highly recommend.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 6 June 2023

Dear Thomas, Thank you very much for sharing your experience in our restaurant. We are glad to know that you enjoyed our dining experience and the service provided by our staff. It will be a pleasure to welcome you again and continue to exceed your...More

Reviewed 31 May 2023 via mobile

Absolutely loved it, our server Tomas, Angel went above and beyond what we expected. He made multiple trips outside in the rain to tend to all of our needs during our beautiful engagement dinner set up by the Pyramid hotel staff and The white box...staff. We were very pleased and will definitely recommend this to everyone.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 31 May 2023

Dear Mark, First of all, allow us to thank you for taking the time to write about our restaurant. Likewise, we are glad to know that you enjoyed our dining experience and the service provided by our staff. It will be a pleasure to welcome...More

Reviewed 26 May 2023

Good attention, delicious food, thanks oasissense to give us this great experience, thank you bartender NicolasMore

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 30 May 2023

Dear Guest, We are proud to say we have a team always ready to give their best at all times to make every single one of our clients feel good. We will certainly congratulate them for their amazing job. We hope to have the opportunity...More

Reviewed 13 May 2023

The food is very delicious and fresh. They have a great variety of options from juicy steaks to perfectly cooked seafood they have it all.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 15 May 2023

Dear Guest, First of all, allow us to thank you for taking the time to write about our restaurant. Likewise, we are glad to know that you enjoyed our dining experience and the service provided by our staff. It will be a pleasure to welcome...More

Reviewed 9 May 2023

We had a delicious breakfast at White Box, our server Nicolas was incredible! The food was the best on the resort and the service did not disappoint.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 9 May 2023

Dear Leslie, We are proud to say we have a team always ready to give their best at all times to make every single one of our clients feel good. We will certainly congratulate them for their amazing job. By last, we hope to have...More

Reviewed 27 April 2023

Nice place to eat, waiters Nicolas was very kind and friendly. The food was good, place is clean. Retuning soon.More

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 4 May 2023

Dear guest, We are very happy to read your kind comments and discover that your experience with us has met each one of your expectations. We are glad that you have been able to enjoy our restaurant, and the service by our excellent work team....More

Reviewed 20 April 2023 via mobile

Great place and food the staff are very nice and friendly They took good care of us Use common sense for dress code and you'll be fine

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The White Box, responded to this reviewResponded 22 April 2023

Dear guest, Thank you very much for sharing with us such positive comments about our restaurant and especially the mention of the excellent service of our staff. It will be a pleasure for us to receive you again on your next visit. Best regards.

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Questions & Answers
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Yair R
17 May 2023|
Answer
Response from Barry C | Reviewed this property |
We stayed at the Grand Oasis resort and this restaurant was included in our all-inclusive package, so we did not have any extra charges. We left a generous tip for the servers. Very nice place and we... More
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Amanda K
5 June 2017|
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Response from M1930PSmikec |
gotta pay $24
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Nikki N
21 May 2017|
AnswerShow all 4 answers
Response from justleftofcenter | Reviewed this property |
Hi Niki . Shorts would be a bit to casual . But kaki pants and a nice untucked dress shirt will do. They asked men to have closed toe shoes . A nice summer dress and some rocking sandals will do for you too . You'll love... More
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The White Box, Cancun - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about The White Box

Yes, The White Box is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The White Box is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 5
  • Atmosphere: 5