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The White Box

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COVID-19 update: See the added health and safety measures this property is taking.Read more

Ratings and reviews

Travellers' Choice Best of the Best2022
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Mexican, Seafood, Spanish, Healthy
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
View all details
meals, features
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (2,817)
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818 results
Traveller rating
707
59
25
11
16
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LanguageEnglish
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Traveller rating
707
59
25
11
16
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All reviews cheesecake salmon seafood grand oasis all inclusive resort romantic dinner amazing food amazing experience great restaurant our waiter ignacio chef courses adrian gastro anahi waiters
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Reviewed yesterday via mobile

Really liked the service and food at White Box Cancun. So enjoyable, went there almost every day and was warmly welcomed by the team of Miguel, Julio, Luis, Ovany and Jorge, great service! The quality of dishes, selection and decoration are incredible! Please come and...visit! Thanks a lot guys, will see you again very soon!More

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 days ago

While staying at Grand Oasis Palm we only at once here during our 2 night stay. We ate at all the other main restaurants 2 / 3 / or even 4 times. The one occasion we ate here, despite high expectations wasn't great. Maybe it...was just our menu choices - teriyaki beef was meant to be cooked medium but was raw inside and served as big cubes - not what I'd expect teriyaki to be served. Even staff, compared to the rest of the hotel were below standard. Having asked for the house wine we were told (dismissively) that they didn't serve wine. This despite other tables drinking it - did they upgrade having been told the same ? Maybe it was just an off night based on other reviews but we didn't return.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 week ago via mobile

We booked a romantic dinner and was very delighted. great service attentive and great food! Looked after by Tomas and the team. Highly recommend! Perfect romantic night with your love one.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 1 week ago

Dear Richard, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 1 week ago via mobile

Delfina, Anahi and Angel were the most attentstice and kind waiters. The were our staff and definintely went above and beyond for our needs. The service was fabuloud and would highly reccomend coming here during your stay! Dont forgot the spicy margaritas!!More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 1 week ago

Dear guest, First of all, allow us to thank you for taking the time to write about our restaurant. Likewise, we are glad to know that you enjoyed our dining experience and the service provided by our staff. It will be a pleasure to welcome...More

Reviewed 2 weeks ago

Enrique he was a great service at the white box restaurant very friendly, very helpful. He’s a great man I like the restaurant very professional the food taste good I was happy to be here.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 2 weeks ago

Dear guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 28 December 2022 via mobile

Wonderful service. Their Tarte tartin as dessert was awesome. Multiple courses were excellent. One of the best places they had an amazing dessert. Loved it.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 29 December 2022

Dear guest, First of all, allow us to thank you for taking the time to write about our restaurant. Likewise, we are glad to know that you enjoyed our dining experience and the service provided by our staff. It will be a pleasure to welcome...More

Reviewed 28 December 2022 via mobile

We have been here several times. The staff were very nice and welcoming. Duke, Ouany, Julio, Leslie, Jorge and Miguel. You guys are the best! The food is really delicious, and the environment is pleasant.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 29 December 2022

Dear guest, Thank you very much for taking the time to share your comments. We are pleased to know that you have enjoyed the experience, as well as the attention of our staff, for providing you with excellent service and making you feel at home....More

Reviewed 16 December 2022

This was a great place to get away from the buffet scene. The service was excellent and the presentations superb.

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 19 December 2022

Dear Barry, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 27 November 2022 via mobile

Brilliant service excellent food, amazing location. The very best food in the resort Thank you Manuel, Belem, Tomas, Jairo, Josue, Yamily and Chef Yoshio. We will be back 👌🏾👌🏾👌🏾

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 30 November 2022

Dear guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 11 November 2022 via mobile

Every thin was delicious. Staff very helpful and professional excelente service One of the best restaurants I ever been Miguel, ovane julio, Jorge, dulce where excelente!!

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 11 November 2022

Dear Jessica, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 10 November 2022 via mobile

Julio, Jorge, Dulce, Miguel, Ovany are fabulous!! The quality of service and the attention to customers are phenomenal!! We have been her for 9 days with my two boys and from the 1st day the service was fantastic.. All the staff has a smile!! All...the staff is helpful! What a great place Cancun!! Tolga, Evren and EdizMore

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 11 November 2022

Dear guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 9 November 2022 via mobile

We are vacationing with a family of 20. Rodolfo at cocoa helped us get a reservation for white box. Thank you Rodolfo- he’s been excellent accommodating our group. At the white box, Dulce, Miguel, Laura , Arturo and Julio delivered outstanding service and made our...dinner extremely enjoyable. Thank you whitebox team.More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 9 November 2022

Dear Jose, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 1 November 2022 via mobile

The white box is AMAZING!! The staff is fast And ready to serve you. Calamari is so good! The fish and chips were my favorite for appetizers. I always got the grilled New York steak! It won’t let you down! For dessert the cheese cake...and chocolate lingot was soooo good! You can’t go wrong ever coming to this place. Oasis chain is very fortunate to have these restaurants at their resort! Thank you to the servers!!!!!! They are amazing And very helpful!More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 2 November 2022

Dear Marta, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz

Reviewed 1 November 2022 via mobile

Mediocre food not worth the wait. Drinks at bar while we waited were excellent!! Waited almost an hour to be seated, although there were empty tables, which wasn’t the worst part. Ordered multiple courses which were esthetically amazing, but oracles in taste. Very bland lack...of seasoning for us Latinos. Walked out after a couple of bites of Mahi Mahi entree, which was tasteless.More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 2 November 2022

Dear guest, These types of comments are what help us to continue improving the experience of our customers. We look forward to welcoming you again to improve your experience with us. Kind regards, Ricardo de la Paz.

Reviewed 8 October 2022 via mobile

All i can say is thst am very bless to have come to grand oasis palm , the restaurante is very delicious and the attention even better thabk you Laura for everything you made me feel like home , would recommend the resort all the...way !! Best desert tartinMore

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 13 October 2022

Dear guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

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Questions & Answers
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Amanda K
5 June 2017|
AnswerShow all 6 answers
Response from M1930PSmikec |
gotta pay $24
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Nikki N
21 May 2017|
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Response from justleftofcenter | Reviewed this property |
Hi Niki . Shorts would be a bit to casual . But kaki pants and a nice untucked dress shirt will do. They asked men to have closed toe shoes . A nice summer dress and some rocking sandals will do for you too . You'll love... More
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Lparkinson91
28 February 2017|
AnswerShow all 2 answers
Response from Andrewcary11 | Reviewed this property |
yes. I was told that you could.
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The White Box, Cancun - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about The White Box

Yes, The White Box is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The White Box is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 5
  • Atmosphere: 5