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The White Box

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COVID-19 update: See the added health and safety measures this property is taking.Read more
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice Best of the Best
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

Local cuisine, Mexican, Spanish, Healthy, Vegetarian Friendly
Special Occasion Dining, Romantic, View, Business meetings
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
CUISINES
Mexican, Spanish, Healthy
FEATURES
Reservations, Outdoor Seating, Seating, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service, Waterfront
Reviews (2,563)
Filter reviews
759 results
Traveller rating
653
58
24
9
15
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
653
58
24
9
15
Show reviews that mention
All reviews tapas blackened shrimp cheesecake ribeye grand oasis small portions amazing food an amazing experience great restaurant our waiter fine dining tiare ignacio russell gaby courses chef
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Reviewed 1 week ago

you have to queue for a table just to get a table. Food was really good. Nice atmosphere. waiters don't speak English though which was a bit of struggle. Food really good

Date of visit: December 2021
Helpful?
Reviewed 3 weeks ago

My family of 4 truly enjoyed dinner at The White Box. We had never eaten at a gastrobar before so we were excited to try this restaurant at our hotel! Manuel and Julio were great waiters and helped us navigate the menu, answering any questions...we had. We had the oysters, crab croquette, caprese, watermelon salad, ribeye, and ribs for our dinner. We will certainly eat here again during our trip!More

Date of visit: December 2021
Helpful?
Reviewed 3 weeks ago

Nice for family, great food, good waitress servicing Ivan and julio did a great job. Thanks and see you soon. Recommend the rib eye. We're visiting from LA. Cheesecake is recommended also.

Date of visit: December 2021
Helpful?
Reviewed 4 weeks ago

All the food is great, the staff is very courteous specially Julio and Nixe who were very friendly and took care of us during our meal. I had to reserve twice due to the food being very good. The is the reason why The White...Box competes with the best restaurants in Cancun.More

Date of visit: December 2021
Helpful?
Reviewed 4 weeks ago via mobile

Amazing, Christine, Paulinino, Carlos. As a team. We went for our 30 th wedding anniversary. Christine made this the best experience possible. I cannot say enough about his kindness and professionalism

Date of visit: December 2021
Helpful?
Reviewed 4 weeks ago via mobile

Excelente servicio y la comida ni se diga delicioso. visitando desde Los Angeles California recommended by far loved it and I hope To come back soon

Date of visit: December 2021
Helpful?
Reviewed 4 weeks ago

The food was delicious. The service was amazing. Ivan and Julio were great with checking on our table and assuring that we as guest were okay.

Date of visit: December 2021
Helpful?
Reviewed 4 weeks ago

The ribeye steak was one of the best well cooked steak that I have had. The waiters Ivan and Julio are one of the most helpful waiters. Overall the restaurant and all the works are very helpful and kind. And everything was very clean and...elegant.More

Date of visit: December 2021
Helpful?
Reviewed 4 weeks ago

the food was great and the servers, manuel and nixe, were very nice. i ordered the fish fillet and it was so good, can't wait to come again.

Date of visit: December 2021
Helpful?
Reviewed 4 weeks ago

The food came fast and was very good and the waiters Capitana, Maria and Ivan were very kind. Overall everything was worth the price.

Date of visit: December 2021
Helpful?
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Questions & Answers
Ask a question
Amanda K
5 June 2017|
AnswerShow all 6 answers
Response from M1930PSmikec |
gotta pay $24
0
Votes
Nikki N
21 May 2017|
AnswerShow all 4 answers
Response from justleftofcenter | Reviewed this property |
Hi Niki . Shorts would be a bit to casual . But kaki pants and a nice untucked dress shirt will do. They asked men to have closed toe shoes . A nice summer dress and some rocking sandals will do for you too . You'll love... More
1
Vote
Lparkinson91
28 February 2017|
AnswerShow all 2 answers
Response from Andrewcary11 | Reviewed this property |
yes. I was told that you could.
1
Vote
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Frequently Asked Questions about The White Box

Yes, The White Box is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The White Box is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 5
  • Atmosphere: 5