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Hard Rock Cafe

Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
+52 987 989 6439
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Overview
  • Excellent23%
  • Very good33%
  • Average29%
  • Poor7%
  • Terrible8%
Travellers talk about
“potato skins” (3 reviews)
“wings” (3 reviews)
“chicken” (4 reviews)
Open Now
Hours
CUISINES
American, Bar, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
All Details
Write a ReviewReviews (473)
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1 - 10 of 283 reviews

Reviewed 2 weeks ago

This is average. A typical 'Hard Rock', but staff not massively friendly and small amounts of alcohol in the cocktails (compared with 'Frog's') It's 'OK', but not great.

Thank Ian K
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Hi, sorry about what happened. Please note that we take your comments seriously and will be working on it, I hope you will give us a second chance...

Reviewed 13 April 2018

Since I've gotten to a point where I have to get a pin from every Hard Rock, this was a stop while in Cozumel. If you're looking for an exciting atmosphere only go when the cruise ships are in, it was dead when we went...More

Thank Michele P
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 14 April 2018

Hello Michele P, Thank you for your comments, we will take your comments very seriously, we hope to see you soon. #HardRockCafeCozumel #

Reviewed 4 April 2018 via mobile

Lunch today was really good. The server didn't understand that we wanted our appetizer brought put forst but it turned out fine. Lots of food to share. The food was hot, and fresh. The view was not so good but it's close to the ship.

Thank anngJ1755PS
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 14 April 2018

Thank you very much for your comments, we are very grateful for your visit and satisfied that your experience was excellent, we hope to see you soon!! #HardRockCafeCozumel

Reviewed 3 April 2018

We really enjoyed our lunch at the HRC on Cozumel. We sat upstairs in the open air and enjoyed the ocean breeze. Our server Daniel was very nice and attentive. If you buy a t-shirt at the shop in the plaza you can get nachos...More

Thank McB921
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 14 April 2018

Thank you very much for your comments, we are very grateful for your visit and satisfied that your experience was excellent, we hope to see you soon!! #HardRockCafeCozumel

Reviewed 14 March 2018

Stopped in with group from the cruise ship for some nacho's and a beer. Was the typical hustle for more drinks before you were 1/2 way through the 1st. But had to check it out!

Thank FRED W
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 21 March 2018

thank you for your comments and we hope to see you again, #ThisIsHardRock

Reviewed 13 March 2018 via mobile

We stopped in soaking wet due to the downpour to pick up a pin. The ladies at the shop seemed to have limited English but were pleasant. The WiFi was not working , but Freddie from the restaurant came to the rescue. He helped with...More

Thank Linda B
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 21 March 2018

Hi Linda B, thanks for your rating, we'll send your comments to Freddie , we're very happy that you enjoyed the experience to the fullest #ThisIsHardRock.

Reviewed 26 February 2018 via mobile

Working on the ship, you have such a small amount of time to visit anything. But in Cozumel me and my boyfriend would always try to get time to go to Hard Rock Cafe in Cozumel and have their great nachos and mojitos. The service...More

Thank Olivera P
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 March 2018

Thanks #RockStar we are happy because you had a good time #ThisIsHardRock We hope you come back soon!

Reviewed 18 February 2018

Tried to visit but they answered the door that they would not be open for several more hours. Not open at 12 noon on an island that makes it's living off tourists. Seems odd not to be open for lunchMore

Thank Timothy A
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 March 2018

Please be assured that we take your comments seriously and have already begun to use them to build a better experience for all of our guests. We hope that you give us a second chance to not only meet but also exceed your expectations in...More

Reviewed 13 February 2018

I visited this establishment in 2018 only to burn a $5 coupon on a tee shirt and again was disapointed. Decided to have drinks with my spouse, and my order of three tequilla drinks (Mexico Air) was delayed. There were four tables on the second...More

Thank EdUrias
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 March 2018

Thank you for writing this review that helps us improve and we regret that it happened, an apology for that experience 😐 I hope you can come back and give us a second chance!

Reviewed 20 January 2018 via mobile

The restaurant was quiet as it opens until just 8pm on a Sunday. Food was ok, we received a ‘free nachos’ voucher between 4 of us from the hard rock shop along at the other cruise terminal, but the portion was pretty small. I asked...More

Thank Stuart B
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 March 2018

Thank you Stuart B for your sincere opinion. we hope that you can give us another opportunity to show you that we have improved. #ThisIsHardRock

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Ask a question
Questions & Answers
WendyM1023
27 August 2017|
AnswerShow all 3 answers
Response from sclem755 | Reviewed this property |
Literally right there.
1
Vote
vacationer20172017
16 February 2017|
AnswerShow all 3 answers
Response from Luis M | Reviewed this property |
Yes, there i WiFi
0
Votes
Google Translation
Ashley H
8 January 2015|
Answer
Response from sclem755 | Reviewed this property |
It's at the cruise ship dock.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$2 - US$17
Meals
Dinner, Breakfast, Lunch, After-hours, Drinks
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Free Off-Street Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Street Parking, Full Bar, Wine and Beer, Reservations, Validated Parking, Accepts Credit Cards
Good for
Child-friendly, View, Bar Scene
Open Hours
Sunday
12:00 PM - 8:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 1:00 AM
Saturday
10:00 AM - 1:00 AM
Location and Contact Information
  • Address: Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cozumel
  • Phone Number: +52 987 989 6439
  • E-mail
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