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Hacienda Xcanatun - Casa de Piedra

Calle 20 S/N por 19 y 19A, Comisaria Xcanatun, Merida 97302, Mexico
+52 999 930 2140
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Overview
  • Excellent61%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“magret” (3 reviews)
“duck” (8 reviews)
“ceviche” (9 reviews)
Open Now
All hours
CUISINES
Mexican, International, Vegetarian Friendly
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Calle 20 S/N por 19 y 19A, Comisaria Xcanatun, Merida 97302, Mexico
All Details
Write a ReviewReviews (261)
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1 - 10 of 139 reviews

Reviewed 2 weeks ago

It was around Christmas. We'd been out visiting ruins all day and were famished. When we found the Hacienda and pulled in, the men at the gate, at parking, at the door all tried to turn us away. "No reservations." We politely suggested we give...More

Thank srnwood
DTina, Owner at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 1 week ago

Thank you for your review! The only day we were requesting reservations was on the 25th of December, and 1st of January, since we fill up. But I am glad the staff was of service, and you enjoyed your meal! All the best for 2018.

Reviewed 4 weeks ago via mobile

As you walk in, you immediately feel like going back in history. The hacienda has beautifully arranged with an original colonial style blended with modern interior design. However, the food and service were way below standard and certainly not what you would expect from such...More

Thank Rodrigo Z
DTina, Owner at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 3 weeks ago

Thank you for your review. We would greatly appreciate more information regarding your comment on the food and service, in order to correct the issue. It is not a comment we get often. Thank you.

Reviewed 4 December 2017 via mobile

We love it here. The food is just so good, every single morsel. Luscious wines. You can't go to Merida and not visit (or stay at) this special place 30 min from center of town. Just Uber there. A romantic, spacious, luxury hotel, restaurant and...More

Thank DCtravelin'girl
DTina, Owner at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 5 December 2017

Thank you for your lovely review...we look forward to your next visit!

Reviewed 3 November 2017 via mobile

I wrote my first review in 2015. I thought it wAs time for another. I could just “ditto” everything I said the first time, or was it 2nd, time around. We made reservations for a Wednesday night. Granted....it was a slow evening so we had...More

Thank N8PWC
DTina, Owner at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 4 November 2017

Thank you for taking the time to write this lovely review. We strive to please, and hope to see you back again soon! Have a great Thanksgiving.

Reviewed 1 October 2017

The food is always well prepared and the service exceptional. My shock came when I went to the front desk to make another purchase and was told it would cost 90 pesos to use my AMEX card purchase something. I was totally shocked. My purchase...More

Thank Priscilla W
DTina, Owner at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 3 October 2017

Hello, Priscilla. The tickets to the concert you wanted to buy cost $200 if paid in cash, and $290 if paid via CC. This is clearly stated on the programs we send out to our mailing list, which I believe you are not on. (We...More

Reviewed 25 August 2017

This restaurant is truly exquisite and perfect for a romantic evening. The soaring ceilings and the decor along with the excellent choices on the menu make this a true doing experience. The service is excellent, and the food perfect.

Thank ShanghaiDenny2013
Reviewed 3 May 2017 via mobile

I went there a bit scare for the area , does not look that safe, but then I learn that Merida is really a safe place. This restaurant is a place to see , food was great but the place is amazing. If you go...More

Thank Ricardo R
Reviewed 3 April 2017 via mobile

Based on our experience, I don't know why this restaurant isn't ranked higher. We stopped here for a late lunch after spending the day in Merida. First off, the Hacienda is beautiful. They seated us in the outdoor patio, which was so pretty and even...More

Thank keithtdesigns
Reviewed 4 March 2017

I love this restaurant, we have dined there many times. The last time we visited, February 28th 2017, was a big disappointment and I hope not a sign of things to come. We were a party of 10 and the poor service started when our...More

Thank Jakobri
Reviewed 4 March 2017

My host, a fluent Spanish speaker, has eaten here on several occasions and chooses the patio, which was/is a marvelous setting. We enjoyed a fine breakfast with very good service and friendly wait staff. Speaking the language is always a plus! He has ordered the...More

Thank Judith B
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Questions & Answers
can44Barrie
28 February 2017|
AnswerShow all 2 answers
Response from RegD1945 | Reviewed this property |
3 menus...breakfast, lunch and dinner. breakfast had traditional American, great eggs Benedict, pancakes, pretty standard, Yucatecan eggs Motulenos, etc. we did not have lunch. dinner was an extensive 6 page menu with a... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$25 - US$50
Meals
Dinner, Drinks, Breakfast, Lunch
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Serves Alcohol, Full Bar, Private Dining, Wheelchair Accessible
Dining Style
Casual Dining
Good for
Groups, Romantic, Special Occasion Dining, Business meetings, View
Open Hours
Sunday
8:00 AM - 9:00 PM
Monday
8:00 AM - 11:00 PM
Tuesday
8:00 AM - 11:00 PM
Wednesday
8:00 AM - 11:00 PM
Thursday
8:00 AM - 12:00 AM
Friday
8:00 AM - 12:00 AM
Saturday
8:00 AM - 12:00 AM
Location and Contact Information
  • Address: Calle 20 S/N por 19 y 19A, Comisaria Xcanatun, Merida 97302, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Yucatan  >  Merida
  • Phone Number: +52 999 930 2140
  • E-mail
Description
Fine dining establishment located in the Hacienda Xcanatun hotel. Winner of the American Academy of Hospitality Sciences Star Diamond award for the last 14 years.
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