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) #37 of 323 Restaurants in Tulum $$$$ Mexican, Seafood,
Carretera Tulum-Punta Allen, Tulum, Mexico
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  • Excellent58%
  • Very good19%
  • Average10%
  • Poor6%
  • Terrible7%
Travellers talk about
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All hours
Mexican, Seafood, Central American, Vegetarian Friendly, Vegan Options, Gluten Free Options
Carretera Tulum-Punta Allen, Tulum, Mexico
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Reviews (1,362)
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1 - 10 of 1,181 reviews

Reviewed yesterday via mobile

If you are thinking of venturing into Hartwood without reservation you are making a big mistake. We had to wait in a line ( cafeteria style ) attacked by ferocious mosquitos. The food was mediocre and over priced $$$$$$$$$ The staff was the only positive...More

Thank massimo c
Reviewed 2 days ago

Apparently, in July in Tulum, not a lot of places take reservations for 2 people so it was difficult to get into some of the best restaurants in town. We prioritized this restaurant based on what we have heard. The hostesses recognized us and made...More

Thank chyhowitt
Reviewed 2 days ago via mobile

We came here on the last night of our holiday as they had closed for refurbishment but managed to get a table. As this was June and the low season they weren't taking reservations so you had to try your luck. But with a bit...More

Thank Francesca R
Reviewed 6 days ago via mobile

We had to include a return visit to Hartwood on this trip! This jungle side restaurant is awe inspiring on the quality, color, and depth of the dishes they produce in a wood burning oven. Sourcing all local produce, seafood and ingredients the food has...More

Thank Elaine G
Reviewed 6 days ago via mobile

It is a cozy place and the staff is fine and so is the food. But it is not like an amazing food experience compared to the price, which is high! It is more expensive than I would expect to pay in Denmark which makes...More

Thank Frederik F
Reviewed 1 week ago

We had a reservation but the Police shut the town down and we couldn't get there. The following night we returned as 'walk in's' and were treated like royalty. From front of house to the great barman (Rob) and star waiter (Hunter) this was the...More

1  Thank Tony T
Reviewed 1 week ago via mobile

Hartwood is one of the most amazing places to eat in Tulum. Good food with a vibrant atmosphere, this is the spot!

Thank pacorreia
Reviewed 1 week ago

So this reflects what lots of people have said. Had reservations and an email confirming from 5 days prior, but when we showed up it was closed and some shirtless guy came up and said no hablo ingles. Of course. Tax haven, people. Most of...More

Thank Piccholo
Reviewed 1 week ago via mobile

It seems people are annoyed that you can not get a booking or be accommodated when you turn up as a group mid service. This is something you should expect of a good restaurant as they are so popular it is necessary to book in...More

Thank AJPixel
Reviewed 2 weeks ago via mobile

We had been wanting to go here for a while, but we slightly concerned by some reviews claiming the restaurant was overrated. However it was absolutely incredible and did not disappoint! We did not have a reservation, but we arrived at about 5:10 for the...More

Thank Catriona C
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Questions & Answers
Amanda L
18 May 2017|
AnswerShow all 6 answers
Response from SeattleYooper | Reviewed this property |
I tried to email several times, and no response. Show up 30 minutes before they open and you should get a seat. There was a giant line by the time they opened, and practically the entire line was seated. Worth it.
4 May 2017|
AnswerShow all 4 answers
Response from Greg L | Reviewed this property |
You can go in the afternoon, around 3pm when they open, the day you plan on eating there and get a reservation. That's what i did and it worked perfectly.
Erika G
21 April 2017|
AnswerShow all 9 answers
Response from V4197LGdavidr | Reviewed this property |
Absolutely. Very casual, outdoors in the jungle, pea gravel floor. Unsure of child menu but sure they could make something.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Dinner, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, Serves Alcohol, Full Bar
Good for
Romantic, Special Occasion Dining, Local cuisine
Open Hours
18:00 - 22:00
18:00 - 22:00
18:00 - 22:00
18:00 - 22:00
18:00 - 22:00
Location and Contact Information
  • Address: Carretera Tulum-Punta Allen, Tulum, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Tulum
  • E-mail
An open-air restaurant located on the jungle side of Tulum's beach road. Local farm-to-chef ingredients cooked on the grill or wood burning oven. Menu changes daily based on availability of ingredients.Dinner only. Cash only.
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