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The Swan

In the Village, Heddon-on-the-Wall NE15 0DR, England
+44 1661 853161
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Overview
  • Excellent39%
  • Very good27%
  • Average14%
  • Poor9%
  • Terrible11%
Travellers talk about
Closed Now
All hours
CUISINES
Bar, British, Pub, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
In the Village, Heddon-on-the-Wall NE15 0DR, England
All Details
Write a ReviewReviews (388)
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1 - 10 of 385 reviews

Reviewed 6 days ago via mobile

Place looks very inviting. Staff are very pleasant. They serve a good pint of ale. However on this visit the kitchen let them down. Ordered fish and chips..these were ok. Nothing to get excited or upset about. Also ordered a fillet steak cooked medium. Priced...More

Thank Mr Steve-1
Reviewed 1 week ago via mobile

Thoroughly enjoyed by all of us especially when we found there was 33% off our final bill. All three courses of each meal beautifully cooked, waitresses making things nicer with their lovely mannners. Compliments to chef, we can't wait to go back. I'd definately recommend...More

Thank Catherine G
General Manager A, Manager at The Swan, responded to this reviewResponded 5 days ago

Hi Catherine Thank you for your lovely review. We are all really happy you had a nice time with us and the 33% is an absolute bonus so really pleased you managed to take advantage of that while it is on. We are grateful for...More

Reviewed 3 weeks ago via mobile

My mother had the vegetarian dish. Shockingly poor! Burnt on the outside. Served with a sauce that smelt revolting. My father was happy with his turkey dinner. That was very nice! I had a rib eye steak. I asked for it well done. I think...More

Thank ANDREW W
General Manager A, Manager at The Swan, responded to this reviewResponded 2 weeks ago

Hello Andrew Thank you for leaving your comments although I do believe this was discussed with your party on the day and our apologises were given then, nevertheless of course we are sorry to hear again that you did not enjoy your experience with us....More

Reviewed 3 weeks ago via mobile

10 of us called in for lunch on our way to a new years week away. Very friendly staff, great with kids and dogs. The food was delicious, from the homemade pie to the hunters chicken it was great.

Thank Andrea_royal
General Manager A, Manager at The Swan, responded to this reviewResponded 2 weeks ago

Hello Andrea Thanks for leaving your review - always great to hear when someone has enjoyed their visit. Hope you are having a fab week with the family and we all wish you a very Happy New Year. Kind regards Hayley Wilson General Manager

Reviewed 3 weeks ago

Was recommended this restaurant from a friend and we had a great time. Good hearty dishes, wonderful atmosphere and competitive prices. Only upset was that it was fairly chilly inside the restaurant.More

Thank suegray783
General Manager A, Manager at The Swan, responded to this reviewResponded 3 weeks ago

Hi Suegray783 Thanks for leaving your review. I am pleased to hear that you enjoyed your meal and visit to us. I apologise for it being "chilly" and will look into why this was the case. I do hope this will not put you off...More

Reviewed 4 December 2017

its a shame as we were really looking forward to a nice Sunday roast. I ordered the mushroom starter which was excellent, the wife chose the prawn cocktail, which was terrible, but if you like chewy prawns then its going to be ok. Mains I...More

Thank M2bfx
General Manager A, Manager at The Swan, responded to this reviewResponded 5 December 2017

Hello, Thanks for taking the time to leave your review. I do believe that my Assistant Manager talked to you on the day and compensated you for your poor experience. I apologise again for you not enjoying your meals and for not enjoying your time...More

Reviewed 1 December 2017 via mobile

Callled in to the Swan for a bite to eat on a Snowy Thursday dinner time. The place wasn’t busy as expected due to the adverse weather conditions. The staff were very efficient even delivering my Dad’s pint to the table. We opted for the...More

Thank Neil C
General Manager A, Manager at The Swan, responded to this reviewResponded 5 December 2017

Hi Neil Thanks for taking the time to leave your review. I'm so pleased that you and your Dad enjoyed your fish and chips and your visit to us on such a wintery day. We look forward to seeing you both again soon. Thanks Hayley...More

A TripAdvisor Member
172
Reviewed 19 November 2017 via mobile

I visited this pub whilst in the area and was delighted with the food and the staff. The place is family and dog friendly with water and biscuites free of charge for the dogs. I had the turkey sunday lunch as did one of my...More

Thank A TripAdvisor Member
General Manager A, Manager at The Swan, responded to this reviewResponded 25 November 2017

Hello Thank you for the lovely review. I am so pleased to hear that you and your friends enjoyed your lunch with us on Sunday. We love our doggies here at the Swan, so just nice to give them a little treat when they come....More

Reviewed 18 November 2017

We have been visiting The Swan for many years, on Tuesdays, after visiting the antiques fair at Hexham. We were great fans of the old Diamond Club. However, after its grand makeover, felt it was too expensive for us to come and eat here. We...More

Thank CarolM190932
General Manager A, Manager at The Swan, responded to this reviewResponded 25 November 2017

Hello CarolM190932 We want to thank you for the fab review - thanks so much for taking the time. I am so pleased to hear that you still like coming to visit us and that you came and enjoyed your lunch on the 14 November....More

Reviewed 13 November 2017

Staff were unfriendly, rude and seemed absolutely fed up. Menu was boring. This restaurant doesn't deserve 1 star. Would not go back here. Such a shame as it used to be very good and now it isn't.More

Thank Niamh K
General Manager A, Manager at The Swan, responded to this reviewResponded 25 November 2017

Hello Niamh K Thank you for taking the time to leave your comments. I am so disappointed to hear about your visit with us - this is not at all what we are about and I am looking into what could have happened the day...More

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Questions & Answers
BlueBoat52
22 July 2015|
AnswerShow all 13 answers
Response from Linda G | Reviewed this property |
We have been going for about 3 years now and wouldn't have been going back if it was no good. Took our daughter and her partner who realy enjoyed the carvery. They couldn't believe how good the food was and how good the... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Child-friendly, Special Occasion Dining, Bar Scene, View, Kids, Business meetings
Open Hours
Sunday
12:00 PM - 10:30 PM
Monday
12:00 PM - 11:00 PM
Tuesday
12:00 PM - 11:00 PM
Wednesday
12:00 PM - 11:00 PM
Thursday
12:00 PM - 11:00 PM
Friday
12:00 PM - 11:00 PM
Saturday
12:00 PM - 11:00 PM
Location and Contact Information
  • Address: In the Village, Heddon-on-the-Wall NE15 0DR, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Northumberland  >  Heddon-on-the-Wall
  • Phone Number: +44 1661 853161
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