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East Side Mario's

$$ - $$$
Italian, Canadian
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135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
+1 519-653-3207
Website
Today
11:00 - 22:00
Open now
See all hours
Hours:
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
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92 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
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Showing 91: English reviews
Ontario, Canada
Level Contributor
34 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

My partner and I have been to this location at least 3 times in the last year, and new management is definitely doing it right! The food is always hot and fresh, and service has been good each time. I bought two Groupon deals for $10 off at this location and no regrets. We went last night (it was a... More 

Helpful?
Thank Nicole T
Level Contributor
5 reviews
5 restaurant reviews
1 of 5 bubbles Reviewed 1 week ago

our family of four walked in the doors of the gateway drive location at a few minutes after 5pm. we were seated immediately by a friendly hostess. we sat down at our booth and waited for our waiter/waitress. and waited. and waited. and waited. finally a harried waitress appears. we had already decided to order our drinks and dinner at... More 

Helpful?
Thank Sk0925
Toronto, Canada
Level Contributor
94 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

$16 chicken strips. Average meal $18-20 for slop! How do they stay in business with the quality they give their customers. I'm sure their near the end!

Helpful?
Thank tellurideplunge
Waterloo, Canada
Level Contributor
23 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 15 February 2017

The slowest service ever.Not that clean and restrooms are not kept up. The staff seem to be more into the tip they hope to get than the customer service. The food was sub par and cold. We will never go back.

Helpful?
Thank John N
West Chester, Pennsylvania
Level Contributor
140 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 14 February 2017

Terrible Italian Food. Ordered pasta and it was cold. Had the soup of the day and it was acceptable but nothing special. Will not recommend to anybody. Go there at your own risk. It was a recommendation for lunch by the hotel concierge. Boy, was the concierge wrong. Not a recommended place for either lunch or dinner. Extremely disappointed.

Helpful?
Thank Miller C
Kitchener, Canada
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 25 January 2017

I went to the Side Mario's in Gateway last Sunday with a friend and it was pretty busy but our service was excellent and our server Dave was great. The other great part to our dinner was the Magician Jay who showed us some great tricks while we were waiting, found it very entertaining and he was very friendly. Looking... More 

Helpful?
Thank mjzapanta25
Ontario, Canada
Level Contributor
34 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 January 2017

Our second visit here under the new management and no complaints. We took advantage of the 'buy one take one home' promo that was running, which was an amazing deal (and a good lunch the following day). It was very busy for a Sunday and our server was clearly run off her feet and tired, but was attentive enough to... More 

Helpful?
1 Thank Nicole T
Kitchener, Canada
Level Contributor
122 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 16 January 2017

I went for dinner with my sons girlfriend .. She had never been to ESM. Our server was a young black man from Nigeria. Cant remember his name . He was super !! very friendly fast and efficient . Only one issue was he didnt apply my coupon to the meal. Great service otherwise .My dinner was a little over... More 

Helpful?
1 Thank kimmilil
Ontario, Canada
Level Contributor
68 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
2 of 5 bubbles Reviewed 10 January 2017

1. The server couldn't answer any of our questions about the menu 2. The "new menu" has many old items but missing key components, smaller portion, and higher price tag (ex seafood linguine now has no scallops, it's just mussels and shrimp) 3. The server didn't return to check on drinks etc. as needed 4. Even the salad lacked dressing... More 

Helpful?
2 Thank Canada_girl28
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 28 December 2016 via mobile

This is the second time coming to this resturant in the last 5 months and service is slow. Wait over an hour for food at the table and then protions are smaller then other eastside marios such as guelph this place is in need of management

Helpful?
1 Thank Brandon H

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Cuisine
Italian, Canadian
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Television, Highchairs Available, Serves Alcohol, Full Bar, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-653-3207
Description
Hey Budda Boom Budda Bing! We are the Home of All-You-Can-Eat soup or salad and garlic home loaf and offer delicious Italian meals at great value. At East Side Mario’s your family is our family and we are committed to deliver Amore in everything we do!

Questions & Answers

Questions? Get answers from East Side Mario's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?