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Carluccio's - Walton-On-Thames

The Heart, Walton-On-Thames KT12 1GH, England
+44 1932 246396
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Overview
  • Excellent31%
  • Very good40%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“giardiniera” (4 reviews)
“calamari” (11 reviews)
“salad” (9 reviews)
Open Now
9:00 AM - 10:30 PM Hours
CUISINES
Italian, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
The Heart, Walton-On-Thames KT12 1GH, England
All Details
Write a ReviewReviews (278)
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1 - 10 of 277 reviews

Reviewed yesterday

Good choices on set menu. Lovely staff and food at reasonable price. We were not charged for extra bread for starter.

Date of visit: January 2019
Thank jspink2017
Reviewed 1 week ago

A pretty good branch of this well-known but struggling chain of restaurants, the Walton Carluccio’s is located conveniently for parking and shopping, and has plenty of seating – including some outdoor seating, if you don’t mind the constant noise and fumes of traffic! Friendly and...More

Date of visit: October 2018
Thank Rickanstis
Reviewed 2 weeks ago

First experience of this chain. Staff were welcoming, pleasant and helpful. Food was great. Nothing was too much trouble. Good value for money

Date of visit: January 2019
Thank 52caz
StefanoS2251, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 1 week ago

Good afternoon 52Caz thank you for such a lovely review and for the compliments! I have shared your comment with the team! Much appreciated. we looking forward to welcoming you soon. Stefano & Walton famiglia

Reviewed 2 weeks ago

I like Carluccio's & visit often. The branch in Walton on Thames is my favourite. Beautiful high ceilings, great decor, outside terrace & always a great atmosphere. The staff are charming & the food excellent. Visited today for lunch & took advantage of the January...More

Date of visit: January 2019
Thank william21Cheltenham
StefanoS2251, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 1 week ago

Good afternoon Mr William thank you for your lovely feedback about our restaurant and the staff. I have shared your comment with the whole team. hope we will see you soon; you can use that voucher until 31th Jenuary;) thank you Stefano and Walton famiglia!

Reviewed 3 weeks ago

We are regulars at Carluccio’s in Walton maybe visiting once or twice a month. Yesterday we returned for our usual coffee and Croissant. Unfortunately the croissant weren’t the usual nice flakey variety they offer. I pointed this out to the waitress and stated maybe they...More

Date of visit: December 2018
Thank Kevin H
StefanoS2251, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 2 weeks ago

Good afternoon Mr Kevin I was so sorry to hear about your recent visit here. There is not excuses for the poor quality croissant showed on display and neither the attitude of my waitress. Thank you for bringing this to my attention. I have contacted...More

Reviewed 9 December 2018 via mobile

Came here Thursday night and I was pleasantly surprised about this restaurant and the quality of they 're food! Superb food at high street prices. Service was just right, not too much or too little interaction from the staff; also I have noticed a very...More

Date of visit: December 2018
Thank Carlo P
StefanoS2251, Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 10 December 2018

Hi Carlo, its great to read such a lovely review .Food quality is one of the keys to the success of our business and you certainly seemed to have enjoyed your visit to us . We look forward to you visiting again . Thankyou again...More

Reviewed 5 December 2018 via mobile

I work in hospitality myself and I come to carliccios in Walton on Thames and every moment was great, I came in late, I apologised, but nothing seemed to stressful for Paulina, me and the other half are greatful for our visit and are excited...More

Date of visit: December 2018
Thank GeorgeCool-Down
StefanoS2251, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 7 December 2018

Good evening CallumKeywood thank you for your lovely review. I have shared with the team, particularly with Paulina which is very happy:) I also agree with you! Paulina is one of our best waitress and I am really pleased to hear that from you! Look...More

Reviewed 2 December 2018 via mobile

ok it’s only take away coffee, but I have eaten here before and know others do too which has been fine! we work locally and regulary get our “hopefully nice coffee” from them. it seems that one particular member of staff doesnt want to deliver...More

Date of visit: November 2018
1  Thank Companion06522985351
StefanoS2251, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 7 December 2018

Hi there thank you for your recent review. I am so sorry to read you are unhappy with the service we have provided you. Take away coffe its very important to us! Could you please contact me at Walton@carluccios.com or call 01932246396... I would like...More

Reviewed 30 November 2018 via mobile

Took couple of friends for a special treat. They were very disappointed with the quality of meat, even the chef has said they weren't given quality meat, so I serve it to customers and charge silly expensive price. Not happyMore

Date of visit: November 2018
Thank Excursion714287
StefanoS2251, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 7 December 2018

Hello Excursion 714287 thank your recent feedback in regards of the steaks. I am really sorry to hear that your recent experience was not up to your satisfaction - could you please contact me at Walton@carluccios.com or call 01932246396... I would like to investigate why...More

Reviewed 25 November 2018

Decided to stop by here for morning coffee - however we were tempted by the breakfasts being served. The food was fresh and delicious with good quality coffee.

Date of visit: November 2018
Thank LondonDoDo007
StefanoS2251, Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 27 November 2018

Hi , its always so pleasing to see a five star review pop up . The team and myself are so pleased to hear your kind words . We all look forward to seeing you again soon . Warm Regards Carluccio's team

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Ask a question
Questions & Answers
LondonDanni
11 May 2015|
AnswerShow all 2 answers
Response from John C | Reviewed this property |
Hi :) I'm assuming you're staying in a hotel in the Walton area (Carluccio's is a restaurant, not a hotel).....where are you travelling from?
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Child-friendly, Special Occasion Dining, Kids, Groups
Open Hours
Sunday
9:00 AM - 10:30 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Location and Contact Information
  • Address: The Heart, Walton-On-Thames KT12 1GH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Walton-On-Thames
  • Phone Number: +44 1932 246396
  • E-mail
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