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Frankie & Benny's New York Italian Restaurant & Bar - Chester

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Greyhound Retail Park | Sealand Road, Chester CH1 4LD, England
+44 1244 372577
09:00 - 23:00
Open now
See all hours
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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258 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 258: English reviews
Level Contributor
19 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago via mobile

We used to go to Frankie & Bennys all the time but sadly noticed the last three trips the menu has changed and the food we'd had before wasn't as good as it used to be. My partner and I both agreed and several friends say the same it's no where near as good a quality as it used to... More 

Thank PaulDBoyd1973
Rhyl, United Kingdom
Level Contributor
3 reviews
Reviewed 16 April 2017 via mobile

Today as a family we arrived at the restaurant for a comfort break and a light snack. We ordered both hot and cold drinks together with a strawberry ice cream and a sharing BBQ platter. It took some time for the drinks to arrive, the waitress then informed us that the strawberry milkshake would be there shortly. We explained that... More 

Thank Lauramcateer84
Level Contributor
26 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed 14 April 2017 via mobile

We were staying down the road at a caravan park and this was perfect for us after a tiring day at Chester zoo. Food was lovely. Service from a member of staff called Nikki (i think) was excellent, very friendly. Only reason not giving 5 stars is because service was a little slow when waiting to order puddings as they... More 

Thank chrispaEv
Wirral, United Kingdom
Level Contributor
110 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 26 March 2017 via mobile

Came here as a last resort really every where else was full Staff where helpful couldn't complain. But just doesn't quite hit the mark can't pin point why exactly tho. There was a table that had left a good 30 minutes and their mess on the floor stayed there for the entire time even though staff uses this as a... More 

Thank soooperman1973
Grimsby, United Kingdom
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 18 March 2017 via mobile

We won a prize in their competition and basically had a free meal. It was amazing from start to finish. Cocktails are really nice, we had pina coladas and they tasted just like they did when we were in the Caribbean laid on a beach. Our waitress was very friendly and attentive to our 5 year old daughter and engaged... More 

Thank Adam W
Ellesmere Port, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 8 March 2017 via mobile

We have been here numerous times and always had great service . But the last several times we've been met by a smiling bubbly waitress who's always been friendly and very professional. Thank u Maria

Thank Andrew D
Chester, United Kingdom
Level Contributor
37 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
Reviewed 5 March 2017 via mobile

This must be the worst 'chain group' restaurant in Britain!! Only twelve tables occupied, six staff on duty and it took 20 minutes for a tepid cappuccino and a cup of hot water accompanied by a torn teabag to be dumped on the table by a poker faced girl who only spoke poor English. After a further wait, with no... More 

1 Thank Peter A
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 28 February 2017 via mobile

When you crave a burger and you want a tasty meal get your Gluten free butt to F&Bs. The burger bun which I was craving was not the usual cardboard rubbish you get when you tell people your Gluten intolerant. I was warned not to have the fries as they cook other things but it's only trace. Fantastic that the... More 

Thank Two young Jedi'... X
Level Contributor
127 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
Reviewed 23 February 2017 via mobile

The restaurant is everything you would expect. The food is nice and pretty reasonable if you get the 2 course deal etc. But want set this Frankie and bennies apart for my was the brilliantly friendly and helpful staff, we ended up going fir tea before a trip to Chester zoo and the after the zoo and the amount of... More 

Thank Mrs_Hawes
Wirral, UK
Level Contributor
60 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
Reviewed 25 January 2017

This restaurant is quite large but half was unused due to heating problems. It was only manned by two waitresses, one of whom was running ragged getting stressed out trying to keep things moving while the other one seemed to just flit around achieving not very much. After a while there was much arm waving seen in the kitchen as... More 

Thank HappyChappyWirral_UK

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Italian, American, Pizza, Diner, Vegetarian Friendly
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Outdoor Seating
Good for
Groups, Child-friendly, Kids
Open Hours
09:00 - 22:30
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
Location and Contact Information
  • Address: Greyhound Retail Park | Sealand Road, Chester CH1 4LD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cheshire  >  Chester
  • Phone Number: +44 1244 372577

Questions & Answers

Questions? Get answers from Frankie & Benny's New York Italian Restaurant & Bar - Chester staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?