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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$6 - US$20
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (795)
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761 results
Traveller rating
235
298
117
48
63
Traveller type
Time of year
LanguageEnglish
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Traveller rating
235
298
117
48
63
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All reviews fish and chips curry standard wetherspoons stunning building the pub real ale quick service orangery students university pint
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Reviewed 1 week ago via mobile

Dirty tables, slow service … drinks arrived after we had finished eating our meals. It’s a dive not a pub. Sooons is known for good value but this place reminded me of the Spoons of old - service is virtually non existent - just a...few kids trying to cope with packed tables and condiments last refreshed so time ago. This pub is best for youngsters looking for cheap booze.More

Date of visit: June 2021
Helpful?
Reviewed 3 weeks ago

Visited 27th 28th June Loved the orangery. Staff were so helpful as hubby has celiacs so gluten free. Polish lady helped me with the allergen screen and sent waiter over to adapt menu to suit. Was so helpful and couldn't do enough for us. Better...service than some expensive restaurants.More

Date of visit: July 2021
Helpful?
Reviewed 4 weeks ago

The staff have terrible attitudes and think they can boss you around. I told the lad to drop his ego and he tried to get the bouncers on me. They don't care about customers at all. Don't waste your money here.

Date of visit: July 2021
Helpful?1  
Reviewed 4 weeks ago

Surpassed themselves today. The fish and chips was superb, staff were pleasant and helpful, a thoroughly enjpoyable experience

Date of visit: July 2021
Helpful?
Reviewed 11 June 2021

Only 2 good things about this place. Price of the drinks particularly draft beer and the original conservatory. Went when it was obviously busy and full of students. Food was terrible and service poor. tables were not wiped, look like it was just an effort...for staff to be serving. Chicken grilled burger with salad was dry, no sauces, no dressing... not even worth rating it was so poor. staff were not interested when it was mentioned how poor it was,More

Date of visit: June 2021
Helpful?
Reviewed 7 June 2021 via mobile

I visited on the evening of June 3 to meet some friends. I ordered two pints of cider via the app at 7.45pm and they didn’t arrive until 9.15pm. Another in our party waited two hours. There was no communication until later that evening when...they told people not to order as their order wouldn’t arrive before the pub closed. The problem appears to be they have added lots more tables outside to cash in on more orders, but do not have sufficient staff to serve them. The staff they did have didn’t appear to know what they were doing. It smacks of greed and a complete disregard for their customers. Because you have to order on the app - and pay up front - they have you over a barrel. Either you wait or give up and leave. I emailed Wetherspoons to complain but of course that didn’t warrant a reply. A cynical and frankly shameful way to run a business.More

Date of visit: June 2021
Helpful?
Reviewed 6 June 2021

Great location. Shame though massive queue. Full of students. So we hastily left. Sure it is a favourite for youngsters. But some of us oldies would like to experience this place.....

Date of visit: June 2021
Helpful?
Reviewed 5 June 2021

A place that thinks they can treat their paying customers like an inconvenience because they’re understaffed. Unnecessarily rude and intimidating. When moving from outside to inside as it got cold we assumed we would be able to just tell them our order number and switch...tables, instead we were scolded like children and surrounded by 5 bouncers (were two small females) as if we were about to be thrown out. honestly unnecessary gross and intimidating treatment of two paying customers.More

Date of visit: June 2021
Helpful?1  
Reviewed 4 June 2021

Honestly, I’d rather go out in plymouth then here.... that’s saying something (honestly tho, best orangery I’ve seen)

Date of visit: June 2021
Helpful?
Reviewed 3 June 2021 via mobile

The imperial seems unable to cope with the number of customers (mostly students). Every time I have been here it is a minimum of 50 minute wait for drinks to arrive after you order them. Sometimes a lot longer. Needs more staff and better organisation...at the bar ☹️More

Date of visit: June 2021
Helpful?
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Questions & Answers
Ask a question
stevew210
19 December 2018|
AnswerShow all 5 answers
Response from suelouise | Reviewed this property |
Hi there, yes it's fine. The usual for Spoons :)
1
Vote
Natasha C
9 August 2017|
AnswerShow all 3 answers
Response from TotallyMadH | Reviewed this property |
I am sure they do. A group of my friends reserved the Orangery for a recent event. Give them a ring!
1
Vote
Luke P
3 June 2017|
Answer
Response from S5049GYjamese |
Hi there The Kitchen doesn’t take breaks between services. We service food from 8am-10pm where afterwards we will service pizzas until 11pm
0
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Frequently Asked Questions about The Imperial

The Imperial is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 4
  • Value: 4.5
  • Atmosphere: 4