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When our drinks were delivered we checked the food order and found it was in error. They “corrected” it then we waited for the food to arrive. My food arrived but my wife’s didn’t, they had deleted her order. Her food arrived about fifteen minutes...after mine. A pint of San Miguel was £1 more than the bar immediately next door. We ordered on the recommendation of the waiter. The food was terrible. About fifteen minutes later the same waiter said that he wouldn’t eat in the place. The worst combination of food and service on this trip to Torquay. Totally reliant on location and passing trade. I checked their rating and it was 212/226 (or similar), oh how I wish I had bothered to check first.More
Decent location and ok if overpriced drinks. We were enjoying a drink at 7 o’clock in the evening in mid July and they announced last orders.on the basis that it was quiet. While we were finishing our drinks they must have turned away 20 people....Can’t believe after all the recent problems they can afford to do this in main holiday seasonMore
What can I say I sat at a table for 15 minutes only to see more people arrive and sit down to be served while myself and partner sat there being ignored.
After 15 minutes of this I decided to go in to the building...to see 3 waiters standing at the bar chatting fair enough could have been about orders don't know.
Then was asked if needed help explained been waiting 15 minutes and watched them sit and serve other people and ignoring us told by some snotty blonde hair lad will be out in a minute that he did.
He did this with a chip on his shoulder no appolagy just a attitude and a bill for £8.30 for a pint and a half was having a fantastic time in Torquay up till this point if you want to employ children who look like they should be at school fair enough but at least try to get ones without attitude.More
Waitress took our order then when it didn't come she denied taken it makes you wonder how they keep going in business. I know it was the end of orders for the night but why take the order then keep us waiting then deny she...had taken the order.More
Terrible waiter service. Sat with family at the table for an hour and after the food was delivered no one came to the table as we needed drinks and it was table service only. After waiting about a further half-hour and being totally ignored each...time by our waiter and other waiters that came past I went to the bar and asked politely could we please order drinks and our waiter shouted at me "table service only" in a very high rude voice, I said but you are ignoring us, as we have asked you twice for drinks and you said in a minute and never came back? All the waiters still kept ignoring us and we waited a further 20 minutes and still, no one came to us? We do not like to make a fuss and felt we were discriminated against as we could see no other reason for the reason we were ignored at all times. Here's the funny thing we had to leave as we needed our children to at least get a drink somewhere, as we walked away our waiter rushed to the table to clean it. if only he paid as much attention to us when we were there? I do not usually write reviews, but had to write this one. If the management read this, maybe take note of the staff you employ. We are asked to holiday in the UK, but this is one of the reasons we might avoid it. I would give less than one star if I could and at least this will hopefully make other potential customers aware of this place.More
Where do we start.
Ladies toilets were a disgrace, the next table complained to a ‘waiter’ and were told ‘I wouldn’t know I’m male!!!!’
The way the staff reacted to the other complaints that came while we were seated nearby was unbelievable…,,.waving goodbye sarcastically.
Another negative review I am afraid. Firstly, no track and trace protocol, then no masks worn by staff. Staff are mainly what appear to be untrained kids. Waited 20 minutes to be served and even then only when I finally caught someone’s attention. One girl...had even served the next table who came in at the same time but failed to notice us. A bit of awareness wouldn’t go amiss instead of head down and charging back inside after taking one order. An old gentleman next to us had waited 30 minutes for a simple coffee despite reminding them twice. When he was served the girl dropped the spoon on the floor but incredibly just picked it up and put it back on the table. Our food came but we had to then ask another server for cutlery and condiments. The bowl of condiments had used sauce sachets from a previous customer, not very Covid friendly. Wrong orders were frequently taken to tables around us. I see that the manager has put only one response on here and that is only against a positive review. Why don’t they address the problems? Staff need to be properly trained.More
most expensive pub on the harbour & I don't know where they get their staff from. They were terrible! They kept getting our drink orders wrong & kept forgetting to put ice in my drink. When I asked for ice, the scruffy one with wavy...hair said he would go & fetched me some. He came back with one ice cube! They shut the pub very early & when we asked why we got a load of abuse. Go to Vaughans next door, its the cheapest & the best!More
Great bar (big Q`s at weekend and when rainy as everyone wants to be inside. 2nd vist on a dry evening, staff found us a table outside near a heater (in june, great summer) prompt service, good San Miguel. Bit pricey though but it is...harbourside.More
Date of visit: June 2021
Mac J, Owner at Shiraz, responded to this reviewResponded 4 weeks ago
We are very glad you enjoy 🌹hopefully see you more,thanks
Response from sandyjones2450 | Reviewed this property |
The location is brilliant they do good cocktails but that’s all I can say about the place. Your right with the right manager and staff and a better chief the place would do a roaring trade. Me and a lot of my friends would... More
The location is brilliant they do good cocktails but that’s all I can say about the place. Your right with the right manager and staff and a better chief the place would do a roaring trade. Me and a lot of my friends would never go their ever again unles it was under new management.
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