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Came here for lunch, that was my first mistake! For an open restaurant, there was one member of staff who doubled as waitress and chef and unfortunately she didn’t excel at either role. No staff, no ambience, no lights! No music, nothing. Food took about...a week to arrive and was predictably awful and not anywhere near worth the prices. Avoid.More
I'm just so very pleased that we had not read the bad reviews on here before we visited. Our visit was great. Very tasty food and they even gave us some free lamb chops. We didn't have to wait long before the food was served...and the servings were huge. The hotel we were staying at recommended this restaurant and I'm thankful they didMore
Absolutely awful experience tonight at this shambolic restaurant. I had booked this for a date night with my partner and I can honestly say this is the worst restaurant I have ever been to. Rude staff, clueless about the menu, huge wait times for food/drink....Every single customer there tonight was complaining about the lack of service and rude staff. The 2 front of house staff looked like they had never worked before and didn’t have a clue what they were doing. The blonde manager/owner was extremely unprofessional, rude and shouting at the staff for customers to hear. When I explained I wanted to cancel my main meals after hearing all of this and I just wanted to pay for the 2 drinks and starters we had ordered, the woman started ignoring me and throwing a glass of red wine in front of my other half (she wasn’t even drinking red wine!) to try and shut me up. It took over 10 minutes of arguing before the manager would let me pay the bill, and only did this when I said she had 1 minute to give me the bill or I will be walking out. THE worst experience I have ever had at a restaurant. The hygiene of the so called chef (you could tell this staff member had never worked as a chef before and didn’t know what he was doing) was questionable too, he was touching the meat with his hands and playing on his phone whilst cooking. DO NOT eat here for your own safety and well-being!More
Terrible experience. Avoid, Avoid, AVOID! Waited well over 45 minutes to even get served. Then a further half hour for drinks to arrive. Half the food on the menu was unavailable. The waitress was more interested in her phone than serving us. Waited an hour...for food. When the food did arrive it tasted unpleasant and dry. Sent back. Asked for my meal to be refunded. Finally managed to get meal taken off after a long drawn out disagreement. Would never return. Such a change to my last experience were I had a really enjoyable evening. Not on this occasion. Avoid.More
We got told sit where you want sat in a booth ordered hot an cold meze waited for ages cold meze arrived eventually the bread arrived then our hot meze was in a soup plate altogether it was like slop.The mixed grill was dry it...was horrid, I felt sorry for the young lass as she was running all over the place trying to serve take orders the blonde haired one looked as though she was on something,heard her shouting at staff she had a wild look anput her .Used to love the food here but will never return to this place, food was disgusting .More
Just came back from a catastrophic experience. Won't go into detail as previous reviews have hit the nail on the head. Over 2 hour wait, after chasing it up politely, the blonde woman started being aggressive, even to the point of accusing my partner of...drinking too much! (Chance would be a fine thing considering their speed of service!) Never again! Luckily ol' Kens is next door! 😂😷More
First of all would like to say previous experience and previous owners were fantastic. New owners now well what can I say, the worst experience I have ever witnessed in an establishment. The new female owner is no way near to be running a business....We had a booking for 8.30pm we got there and everything was shambles, tables all messy owner shouting and swearing at staff we was told to sit where ever we like. We sat down looked at the menu and ordered drinks, starters and mains, we got our drinks without ice so asked for ice that came in a separate glass. We then odered was told theres hardly anything left. We ordered our food then it really got interesting, we waited till 9:45 till our food came to the table. This place only had 3 other tables at the time so you would of thought speed of service wouldn't be a problem. We got 1 plate slammed on the table was told the rest is coming, the second plate came with half the items of what was ordered was told again the remainder is coming. At this point you would think the owner would of had the decency to apologise and acknowledge what was going on. My wife had asked where was the rice she had ordered the owners reply was get some from your partners plate we have nothing left!!!! Really??? This is the part where you think "Gordon Ramsay's hell's kitchen moment" comes to mind. so we left it at that and started eating our food then we realised how cold and hard the meat was. At this point I called the owner over and asked her that the food is cold and everything we ordered is not here! She replied what you want me to do call the meat shop now??? This stuff you would think you was in a movie but trust me it was real. So my decision was that we wouldn't want to carry on with the meal and would leave, so we called the owner over and mentioned everything that was wrong from start to finish she got all rude then walked off so I said I won't be paying as you ruined my evening and I will be leaving!! She replied why you complaining about everything cant you see the food is here. She was screaming shouting wouldn't listen to anything very rude, disrespectful, negative demeanour about the way she handled everything. Even her staff were trying to stop her from going out of control. They mentioned it was their first day and their last as she is always rude to customers. Very sad to see. The best bit of this scenario is where she was shouting demanding me to pay for something I didn't eat or enjoy without even correcting anything as I was leaving with my wife she ran to the door barged past me and locked the door?? YESS BLOODY LOCKED THE DOOR!! I have a video evidence of the encounter but I am not the one to complain but this really was the WORST EXPERIENCE I have ever encountered and I hope anyone who goes to this establishment again knows that the new owner is not fit for business. And they should avoid at all cost. She needs to learn a lot and screaming and shouting at customers is not what will bring in business. So please Avoid avoid avoid.. if I could give no stars on a rating it would be this new owner of this establishment. I ended up paying £5 for my drinks it was like an exit fee I had to pay ehile I was locked in the restaurant before the staff forced her to unlock the door and let me and another couple out. NEVER AGAIN......I believe her name was DAKA and if you're reading this you should be ashamed of yourself!!!More