We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Frankie & Benny's New York Italian Restaurant & Bar - Southampton

West Quay Road, Southampton SO15 1RE, England
+44 23 8033 8622
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent20%
  • Very good28%
  • Average20%
  • Poor14%
  • Terrible18%
Travellers talk about
“spaghetti” (3 reviews)
“burgers” (3 reviews)
Open Now
9:00 AM - 11:00 PMAll hours
Italian, American, Pizza, Diner, Vegetarian Friendly, Gluten Free Options
$$ - $$$
West Quay Road, Southampton SO15 1RE, England
All Details
Write a ReviewReviews (244)
Traveller rating
Traveller type
Time of year

1 - 10 of 240 reviews

Reviewed 1 week ago via mobile

Let’s take this from the top, upon arrival we were met with an empty restaurant and four staff members. We were then met with a long wait standing by the hosts booth whilst three of the staff were loitering. After 10 mins of waiting we...More

Thank Lauren A
Reviewed 4 weeks ago

We as a family of four went for breakfast before embarking on our P&O cruise. The service was really excellent and the food was first class. We will use this restaurant before our next cruise. So much better food than the hotel breakfast and better...More

Thank Terry M
Reviewed 4 weeks ago via mobile

I always came here and always get served by the same guy I'm not sure of he's name but he is a great service. Food is always amazing service always great! However I decided to go for lunch as I had a voucher for free...More

Thank Sophie G
Reviewed 18 October 2017

The meal got off to a bad start with no meatballs being available, this is supposed to be their signature dish. The starters were all okay. Main meal was awful,7 of the meals were ready to be served and we saw them waiting on the...More

Thank Tina M
Reviewed 15 October 2017

I went to Frankie and Benny's because it was next to the cinema and I had also seen that there was a deal of £9.95 for 2 courses. Consequently I didn't expect much, but I was pleasantly surprised. The waitress was very friendly and helpful,...More

Thank Simon H
Reviewed 7 October 2017 via mobile

We visited this F&B this lunchtime and can honestly say the food was atrocious. We have eaten here before on many occasions as a pre or post cinema meal and have never experienced such poor quality food. Not sure if they have chef issue at...More

Thank smithn05
Reviewed 6 October 2017 via mobile

We came to Southampton for the weekend with no pre planning. Popped to the venue on a whim and it was very busy. Manager squeezed us in with a minimal wait at the bar and was very helpful. We were severed by a trainee waiter...More

Thank Jon W
Reviewed 26 September 2017 via mobile

We visited here for my daughters 3rd birthday we were looked after well from start to finish 👍 She a her desert along with a free cupcake with a candle in she left really happy.

Thank The3taylors
Reviewed 13 September 2017

We had high hopes for this restaurant but were very disappointed. Flavourless food, overdone hamburger, buffalo wings made with nuggets, waffles that had to broken with a hammer they were so solid. No atmosphere and looking very run down.

Thank rakeshjyotiberi
Reviewed 3 September 2017

From the moment we got in we was taken to our table the staff were faultless very attentive couldn't do enough. They gave us enough time to decide what we wanted the food came up hot and tasted very good we both enjoyed it very...More

Thank Colin S
Nearby Restaurants
308 reviews
.46 km away
204 reviews
.49 km away
The Real Greek - Southampton
307 reviews
.27 km away
Thaikhun Southampton
226 reviews
.52 km away
Nearby Attractions
Tudor House and Garden
492 reviews
.64 km away
Southampton Town Walls
323 reviews
.60 km away
309 reviews
.50 km away
140 reviews
.69 km away
Ask a question
Questions & Answers
Mike S
27 September 2016|
Response from JaneG1956 | Reviewed this property |
Hi that's a pain if you go back you get 4 hrs free if you use the restaurant or other facilities and after 6pm it's free. There is a machine on the reception in the restaurant you have to log your number into to get your... More
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Lunch, Dinner, Breakfast, Brunch, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Child-friendly, Kids
Open Hours
9:00 AM - 10:30 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
Location and Contact Information
  • Address: West Quay Road, Southampton SO15 1RE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Southampton
  • Phone Number: +44 23 8033 8622
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing