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The Promenade at The Dorchester

53 Park Lane | The Dorchester, London W1K 1QA, England
+44 20 7629 8888
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Neighbourhoods
Neighbourhoods
Overview
  • Excellent75%
  • Very good13%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“scones” (306 reviews)
“cake” (86 reviews)
Open Now
Hours
CUISINES
European, British, International, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
53 Park Lane | The Dorchester, London W1K 1QA, England
All Details
Write a ReviewReviews (1,160)
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1 - 10 of 1,092 reviews

Reviewed 3 days ago via mobile

3 of us went there on Sunday, Fathers Day and Sons Birthday. We were in the Promenade, which is right in front of you as you walk in through the revolving front doors attended by the uniformed doorman. The toilets which are to the right...More

Thank DiserningByNature
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded today

Dear DiserningByNature, Thank you for your wonderful review. It sounds like you truly enjoyed your visit and made the most of your dining experience with us which gives me great pleasure and it is great to read that we were able to create lasting memories...More

Reviewed 1 week ago

We had booked afternoon tea here as a 60th Birthday treat for my mother. From the moment we walked in we were treated impeccably. We were greeted by the welcoming staff on the front desk, showed through to the promenade, and staff even offered to...More

Thank Rebecca J
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 1 week ago

Dear Rebecca J, Thank you for your wonderful review in regards to your recent experience at The Promenade at The Dorchester. We are thrilled to read your words of appreciation and it is truly a pleasure to receive such genuine and caring feedback of your...More

Reviewed 1 week ago

Service was impeccable. Anuar made us feel at home remembering our previous visits. Food is top notch.More

Thank Carlos B
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 1 week ago

Dear Carlos B, Thank you for your review and your continued patronage. I am delighted to hear that you enjoyed your dining experience with us and it is great to learn that you felt well cared for by Anuar and the rest of the team...More

Reviewed 2 weeks ago via mobile

We Had afternoon tea recently, the food and the hotel were amazing. The service we experienced from the staff really made it a day to remember. Highly recommended when in London. Book in early as possible it books out quick.More

Thank Darren L
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 2 weeks ago

Dear Darren L, Thank you for your review. I am delighted to hear that you enjoyed your dining experience with us, particularly the food and the service. Please be assured that your kind words of appreciation have been shared with the entire team. In the...More

Reviewed 3 weeks ago via mobile

Had a fantastic lunch at the Dorchester at the Chelsea flower show in an absolutely great setting. We could not get a glass of French Champagne they were only serving English sparkling wine which was appealing . Surely we just want the best from every...More

Thank ivan047
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 3 weeks ago

Dear ivan047, Thank you for taking the time to write and let us know about your experience. I am delighted to hear that you enjoyed your dining experience with us and I also very much appreciate your feedback with regards to the sparkling wine. Please...More

Reviewed 3 weeks ago

We enjoyed several breakfasts during our stay this past week at the Dorchester. The seating is very comfortable, service is excellent, and the atmosphere is elegant. In the evenings there is live music which is nice to enjoy with cocktails. In the morning a full...More

Thank kwagmeister
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 3 weeks ago

Dear kwagmeister, Thank you for your review and your continued patronage. I am delighted to hear that you enjoyed your dining experience with us, particularly the excellent service and our fabulous baked pastries. It is great to learn that you felt well cared for by...More

Reviewed 3 weeks ago via mobile

Considering the place and the money we expected beautiful baked scones and a delicious clotted cream at least better than Rodas. No. Nothing like this happened. Scones were not good enough and clotted was not top of the line. Tea was ok and sandwich selections...More

Thank Dramercedesg
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 3 weeks ago

Dear Dramercedesg, Thank you for taking the time to write and let us know about your recent Afternoon Tea experience. Whilst I am pleased to know that you enjoyed our tea selection and the sandwich offering, I am naturally disappointed to read that some aspects...More

Reviewed 15 May 2018 via mobile

To honor my Mom with a trip to UK, hightea @ The Promenade at the Dorchester is one of the important part of my treats for Mom. Their tea, food and everything become the best experience in London. Above of all, their server named Francisco,...More

Thank 761akil
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 15 May 2018

Dear 761akil, Thank you for your wonderful review. It sounds like you truly enjoyed your visit and made the most of your dining experience with us which gives me great pleasure and it is great to read that we were able to create lasting memories...More

Reviewed 9 May 2018 via mobile

My wife and I had a meal at The Promenade restaurant on our recent visit to the hotel. Whilst the food was very good, it cannot be compared to Alain Ducasse (not open on Sundays) or The Grill but the menu was short and very...More

Thank Gogs42
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 9 May 2018

Dear Gogs42, Thank you for taking the time to write and let us know about your recent visit to The Promenade at The Dorchester. I am delighted to hear that you enjoyed your dining experience with us and I also very much appreciate your feedback...More

Reviewed 7 May 2018 via mobile

The elegance of this hotel just sets the scene perfectly. From the gorgeous smell of the fresh flowers to the amazing staff it helped make our afternoon tea experience one that we will never forget! The sandwiches and cakes were delicious. The mango green tea...More

1  Thank pap1973
Russell-Platt-TDL, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded 8 May 2018

Dear pap1973, Thank you for your review. We are thrilled to know that you had a wonderful experience at The Dorchester. This is exactly the type of experience we strive to create for each and every guest and I am delighted to hear that we...More

Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
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Ask a question
Questions & Answers
sumrswimr
18 April 2017|
AnswerShow all 9 answers
Response from spacepam | Reviewed this property |
Hi, we had the basic which worked out at £60 each, you can have upgrades from this which include things like champagne but I don't remember the cost. Thanks
1
Vote
Annie27eng
13 November 2016|
AnswerShow all 8 answers
Response from whl_28 | Reviewed this property |
A discretionary service charge of 12.5% is added to the final bill. I hope that helps.
1
Vote
Hilary G
20 August 2015|
AnswerShow all 6 answers
Response from Barbara H | Reviewed this property |
My answer is the same as most others. I too was asked before I was served anything, thankfully I don't have any problems. It is not just the £59 I paid for my Champagne Afternoon tea that is worth every penny, for me it... More
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$65
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Reservations, Free Wifi, Accepts Credit Cards
Good for
Child-friendly, Special Occasion Dining, Business meetings, Local cuisine, Groups, Romantic
Open Hours
Sunday
7:30 AM - 11:00 AM
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
Monday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Tuesday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Wednesday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Thursday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Friday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Saturday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Location and Contact Information
  • Address: 53 Park Lane | The Dorchester, London W1K 1QA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7629 8888
  • E-mail
  • This restaurant is at The Dorchester
Description
Frequently referred to as 'the drawing room of Mayfair' since opening in 1931, The Promenade is the heart of The Dorchester in London. Open all day for informal dining, The Promenade has an international menu for breakfast, lunch and dinner. A London institution for British afternoon tea, experience The Promenade's seasonal calendar of specialty teas and pastries, accompanied by a resident pianist. Enjoy the live music from 1.15pm each day and unwind at one of the best restaurants in London. Afternoon Tea is served five times daily: 1pm, 2pm, 3.15pm, 4.30pm and 5.30pm Dress Code: The Dorchester dress code is 'smart casual' and we respectfully ask guests visiting the hotel to refrain from wearing baseball caps, beanie hats, ripped jeans, sportswear, trainers, flip-flops and shorts in our restaurants and bars.
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